Pre-Sales Operations Consultant at iManage in London, England, GB

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Pre-Sales Operations Consultant at iManage Means…

You will play a critical role in enabling the Pre-Sales organisation to operate at scale, with consistency, creativity, and technical excellence.

Sitting at the intersection of technology, operations, and customer-facing pre-sales activity, this role is focused on building, maintaining, and innovating the demo environments and workflows that underpin successful sales engagements. You will own and evolve our demo environments ensuring they are reliable, compelling, and reflective of real-world customer scenarios while continuously experimenting with new workflows, AI-driven capabilities, and data strategies that help the Pre-Sales team demonstrate value faster and more effectively.

This is a broad and evolving role. In addition to operational ownership, you may support live pre-sales activities, contribute to partner enablement, and collaborate closely with Sales, Product, and Engineering to bring new ideas to life. iManage leads the way in knowledge work technology, using AI and advanced automation to help professionals manage documents, emails, and workflows. This role gives you the opportunity to directly influence how those innovations are showcased to the market.

Travel may be required occasionally to support internal enablement, partners, or key customer engagements.

iM Responsible For…

Pre-Sales Environment and Operations:

• Owning the setup, maintenance, and optimisation of Global Pre-Sales demo environments.
• Building and configuring demo environments to support a wide range of customer use cases, verticals, and sales motions.
• Ensuring demo environments are stable, secure, and consistently available for the Pre-Sales team.
• Managing environment refreshes, data resets, and version alignment with iManage product releases.

Demo and Workflow Innovation:

• Designing and implementing innovative demo workflows that clearly articulate business value and outcomes.
• Experimenting with new ways to demonstrate iManage capabilities, including automation and AI-driven scenarios.
• Continuously improving the usability, realism, and narrative flow of demos.
• Partnering with Product Management and Engineering to prototype and showcase new or upcoming features.

AI, Data and Content Enablement

Exploring how AI technologies can be leveraged to:

• Create realistic demo content and datasets.
• Automate repetitive pre-sales tasks.
• Enhance demo storytelling and workflows.

Producing and maintaining demo data, including:

• Explore and innovate around the use of AI-generated content to create realistic, real-world-style datasets.
• Industry- or role-specific demo narratives.
• Supporting the demonstration of iManage AI capabilities in a practical, repeatable, and compelling way.

Pre-Sales and Partner Support

• Supporting Pre-Sales Consultants during customer demos, workshops, and proofs of concept as required.
• Assisting with technical preparation for complex or high-profile engagements.
• Contributing to partner enablement by supporting demo environments and technical readiness.
• Sharing best practices, documentation, and guidance with the wider Pre-Sales team.

iM Qualified Because I Have…

• Experience in a technical operations, pre-sales, solutions engineering, or similar role.
• Strong working knowledge of cloud technologies, particularly Microsoft Azure, Microsoft 365 / O365 and Azure services/applications.
• Hands-on experience with workflow automation tools, including Microsoft Power Automate, and designing end-to-end automated workflows.
• Experience working with APIs to build integrations between systems, automate processes, or enrich workflows (REST APIs, webhooks, authentication concepts).
• A solid understanding of environment configuration, data setup, and technical troubleshooting.
• A demonstrable ability to ramp quickly on iManage Cloud administration, including environment configuration and tenant management.
• The ability to translate technical capabilities into business-outcome language, written and verbal, for both technical and executive audiences.
• A structured and self-directed approach to understanding requirements: mapping them to platform capabilities and documenting outcomes clearly.
• An interest in (or hands-on experience with) AI technologies and how they can be applied to workflows, automation, and operational efficiency, including familiarity with AI productivity tooling such as Copilot, Claude, or Power Automate AI features.
• The ability to balance operational excellence with creativity and experimentation.
• Strong collaboration and communication skills, with the confidence to work across Sales, Product, and Engineering teams.

Must-Have Technical Skills...

• Microsoft Azure administration, including Entra ID, Purview, and core Azure services
• Microsoft 365 / O365 configuration and administration
• Designing and building end-to-end automated workflows using Microsoft Power Automate
• REST API experience: integrations, webhooks, and authentication concepts
• Environment configuration, data setup, and technical troubleshooting
• Demonstrable ability to ramp quickly on iManage Cloud administration

Bonus Points If I Have...

• AI tooling: prompt engineering, AI-generated content creation, and LLM workflow integration
• Low-code/no-code app development, such as Power Apps
• Basic scripting in PowerShell and/or Python
• Deeper AI skillsets: Azure AI Services, Copilot Studio, and OpenAI API integration
• Data modelling and synthetic dataset creation for demo or test environments
• Version control and documentation practices, including GitHub, Confluence, or similar tools

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and
• scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class
• protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and
• interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by
• adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all
• our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at
• 100% pay)
• Matching my pension contribution (up to 6%)
• Offering BUPA private medical insurance & a Simplyhealth cash plan to help with the everyday costs.
• Providing Group life cover (including life insurance, income protection and critical illness
• protection).
• Encouraging me to take time off with 25 days annual leave, bank holidays, and other life events
• Caring for my mental health and well-being with multiple company wellness days and free access to
• the Healthy Minds app for mindfulness, meditation and more.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage… At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com

Please see our recruitment privacy statement for more information on how we handle your personal data.

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