Project Coordinator at Imagine Learning in Tempe, AZ

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

The Project Coordinator takes end-to-end responsibility for the customer onboarding experience. They manage projects from pre-sale through the early adoption stages, serving as a single point of contact for the stakeholders of each partnership within a designated region. Project Coordinators work closely with Sales, Rostering, and Technical Systems Engineers.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Order Services Manager.

Compensation: Base pay is anticipated to be between $20.42 and $21.63 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location may be fully remote or hybrid in our Tempe, AZ office. Candidates who reside within 60 miles of our Tempe, AZ office will be required to work a hybrid schedule with 2 days per week onsite.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Plan, lead and monitor entire customer onboarding process in a timely manner.
• Drive customer time to value by leading project coordinator planning with external and internal parties.
• Understand the sales cycle and pricing strategy.
• Document all correspondence in NetSuite.
• Understand the scope of each project to determine a personalized customer experience plan.
• Work collaboratively with the team and other departments to drive change, improve processes, and facilitate standardization.
• Comprehend the onboarding process with ambiguity to easily adapt as new products are added, and until processes are finalized.
• Nurture productive, trusting relationships with our Sales and Customer Success teams.
• Communicate with and accommodate customers while delivering excellent customer outcomes.
• Collaborate effectively with internal teams (Sales, Success, Technical Operations, License Management) to personalize solutions for each customer.
• Engage with internal and external technical stakeholders.
• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor's degree in business or related field and at least 2 years of experience in project management or coordination, customer-facing support or onboarding, educational technology, or K–12 education; or an acceptable combination of education and experience.
• Experience driving Customer Experience in an EdTech company preferred.
• Understanding the basics of working with Microsoft Outlook, Word, and Excel.
• Capacity to quickly develop expertise in NetSuite and Zendesk.
• Ability to learn basic management functions within all company products and speak to system requirements.
• Detail oriented; extremely organized and meticulous & comfortable with minutiae.
• Strong problem-solving capability to sort through information from internal databases and making judgment calls based on data.
• Capability to multi-task with constant interruptions and the need to re-prioritize throughout the day.
• Exceptional written and verbal communication skills to interface with internal stakeholders and external customers.
• Proactive, self-motivated, dependable, and able to meet deadlines with an elevated level of autonomy and accountability.

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. 

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.