Sales Operations Intern at Illumio in San Jose, CA

Summary: Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Sales Operations Intern will work cross-functionally with internal teams to help automate account segmentation and contribute to process improvements and data hygiene efforts. Responsibilities: - Own a project to help automate account segmentation using AI and data research by partnering with stakeholders to define the problem, identify inputs, and deliver a clear recommendation and/or prototype - Support segmentation analysis and experimentation by exploring data, proposing features, comparing approaches (e.g., rules-based vs. ML), and documenting results and learnings - Help operationalize the segmentation output by defining how it will be used (e.g., routing, prioritization, reporting), preparing documentation, and supporting a handoff plan to Sales Operations - Assist with territory and account management activities, such as aligning accounts and opportunities with sales representatives - Assist with Salesforce.com data quality efforts by auditing records, following data standards, and escalating issues as needed - Build and refresh basic reports and dashboards, and help summarize insights for stakeholders - Learn forecasting workflows and support weekly processes (e.g., validations, submissions) in tools such as Clari - Create and maintain documentation on processes, policies, and training materials as you learn the business Required Qualifications: - Currently pursuing a Bachelor's degree (junior/senior preferred) in Business, Finance, Economics, Analytics, Information Systems, or a related field - Available to participate in a full-time, paid 12-week internship program with an onsite schedule of four days per week and remote work on Fridays - Proficient with Microsoft Office (especially Excel); experience with pivots, lookups, or basic data analysis is a plus - Interest in AI, data research, and analytics - Interest in learning Salesforce.com (prior exposure is a plus but not required) - Self-starter mindset with the ability to learn quickly, take initiative, and ask thoughtful questions - Comfortable approaching problems with a process-improvement mindset and proposing practical solutions - Strong attention to detail, organization skills, and interest in working with data - Positive, collaborative attitude and willingness to jump in and help the team Required Skills: Data analysis, Salesforce.com Important Skills: Microsoft Office, AI interest Nice-to-Have Skills: Process improvement