Training Manager

As Training Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

In this role, I will assume full responsibility for the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Human Resources to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the training department experience.
• Lead our training and development strategy, manage its implementation, and measure its impact.
• Align the training department with business goals.
• Evaluate individual organization performance to ensure training is meeting business needs and improving performance.
• Develop and deliver training programs and/or evaluate, modify and improve existing programs based on the property’s needs.
• Optimize training processes for efficiency by constantly reviewing them to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Assume full responsibility for the efficient operation of the training department to provide exceptional products and services training within brand operating standards.
• Identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.
• Delivery trainings and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.
• Implement testing and evaluation procedures for in-house courses.
• Develop and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery
• Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.
• Arrange training programs for trainees from local and overseas hotel schools and maintain/update all training records.
• Monitor and review the progress of trainees by using questionnaires and by having discussions with manager.
• Provide updated information on relevant external courses for hosts.
• Work with the Corporate Office to produce training and development programs that are satisfactory to all relevant parties such as line managers, accountants and senior managers.
• If required, initiate or organize language classes for hosts to help develop their language comprehension and evaluate student grades.
• Assist to schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts.
• Manage, develop and roll out Mission Wellness calendar on monthly basis.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Implement, review and maintain documentation, reporting systems and contractual obligations.
• Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the department.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Prepare and submit legally required and confidential documentation related to the operation.

Skills and Experience

To execute the position of Training Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or in education or a related discipline.

Technical skills include proficient use with computers and software including MS Office - Word, Excel, PowerPoint and Outlook. I have experience learning through an e-learning platform or mobile app. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

About the Team

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

About the Company

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?