Senior / Sales Manager - Holiday Inn… at IHG Hotels &… · Singapore

Senior / Sales Manager - Holiday Inn Express Singapore Clarke Quay

Location: Singapore

FINANCIAL RETURNS

• Promote Holiday Inn Express brand experience and products utilising IHG resources and guided sales techniques.

• Position and promote Hotel’s Unique Selling Points to differentiate and optimize revenue growth towards a mutual win-win for all stakeholders including customers.

• Align actions to department’s strategies when selling to optimise both volume and rate.

• Acquire new businesses while maintaining / growing volume from existing corporate accounts.

• Initiates and prepare business tenders, proposal and contracts upon reviewing with Director of Sales

• Collaborate, support and drive IHG and Hotel level initiatives

• Work collaboratively with leadership team in the preparation and management of annual Sales & Marketing budget

• Sales trips and tradeshows when required to promote hotel and develop pipelines

• Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business

• Monitor, acquire and share market intelligence from competitor set of hotels.

• Closely monitor and control expenses in Sales, prior approval needs to be obtained from Director of Sales prior to incurring large expenditure of more than SGD $100

PEOPLE

• Manage all internal and external customers with professionalism

• Maintain regular contact with IHG hotels colleagues and Key Account Directors/Managers to leverage on each other’s knowledge, network and collaborate towards business growth

• Maintain high service standards in the hotel through trainings and lead by example

• Exhibit IHG Brand Service behaviours and guidelines

• Effective communication on all business-critical information to relevant departments

GUEST EXPERIENCE

· • Promote the Hotel’s and IHG’s products and services (i.e. IHG One Rewards, IHG Business Rewards, IHG Business Edge and more)

• Maintain a high level of product and service knowledge about IHG Hotels in your region

• Service existing and new business through management of accounts & engagement of regular / long staying guests.

• Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales.

RESPONSIBLE BUSINESS

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate actions to correct a hazardous situation and notify direct report of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts

• Acting responsibly at all times when working with hotel budget and expenses, seeking prior approval from Director of Sales or General Manager

ACCOUNTABILITY

• Complete all assigned sales related training modules in IHG Merlin and be competent in hotel systems (i.e. Concerto, Hotel Keys, Merlin, IWOS).

• Collectively achieving budget corporate segment of the hotel and a team contributor for any department level task.

• Be a self-motivated, driven individual towards exceeding sales performance and deliverables.

• 20 sales activities weekly: appointments, telemarketing on new prospects, site inspection and entertainment.

• Complete weekly sales activities report and following week sales calendar plan every Friday into shared folder.

• Strong Account Management of assigned portfolio (80:20 rule) encompassing both potential new and existing customers.

• Maintain and upkeep proper records of portfolio’s customer database / Hotel’s Business Management Grid.

• Cross sell all revenue generating streams of the hotel – Meeting Room and F&B.

• Cross sell IHG hotels for any leads that are not a fit for property or due to non-availability.

• Ensure all work matters are upheld in IHG way of doing sales.

• Contribute, assist content and prepare for any business meetings required by Director of Sales.

• Provide guidance for junior team members whenever needed.