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Guest Service Agent - InterContinental… at IHG Hotels &… · Australia
Skills
Job Description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will be the person our guests rely on to handle transactions at the front desk, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable.
You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location.
Base rate $28.06 + penalties + loading
About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.
About the Role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will be the person our guests rely on to handle transactions at the front desk, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable.
You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location.
Base rate $28.06 + penalties + loading
What we need from you
- We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.
- Availability to work flexible hours, including weekends and public holidays.
- Ideally you will have you’ll have spent a minimum of one year in a 5 star front desk or guest service position and be able to provide a high-level of service
- CPR, First Aid, or other relevant certifications (preferred).
- Strong communication and interpersonal skills for guest interaction and team collaboration.
- Understanding and previous experience in Opera is desirable.
What we offer
- World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
- An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
- 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!
How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers
or click the ‘Apply Now’ button.
We also invite you to learn more by following our social channels:
- Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Applications close on 17th July 2026. We will be reviewing and conducting interviews throughout the advertising period. The application may close earlier if the position is filled.