Front Desk Agent - MFBVA at IHG Hotels & Resorts in Fort Belvoir, VA

FRONT DESK AGENT - MFBVA Location: VA, United States The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.  Your Day to Day - • Be the warm welcome that kicks off a memorable guest experience.  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.  • Handle cash and credit transactions.  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.  • Take pride in your appearance and place as a brand ambassador.  • Always know what events and activities are on the day’s schedule.  • Jump into other ad-hoc duties when your colleagues need your help.   What We Need from You - • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.  • Fluency in the local language - extra language skills would be great, but not essential.  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers • Flexibility - night, weekend and holiday shifts are all part of the job.  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position.  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.   The hourly pay range for this role is $17.74 to 18.93.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?