Data Analyst, Guest Experience at IHG Hotels &… · Three…

Summary: IHG Hotels & Resorts is seeking a Data Analyst to provide analytics support to the global Marketing organization. The role focuses on understanding and improving the guest experience by analyzing data, building dashboards, and collaborating with various stakeholders to deliver actionable insights. Responsibilities: - Analyze guest, marketing, and hotel performance data to identify trends, opportunities, and areas for improvement - Build and maintain dashboards and visualizations in Tableau that make insights easy to understand and act on - Write and optimize SQL queries to pull data from multiple sources - Partner with stakeholders across marketing, brands, regional operations, business intelligence & data engineering teams to develop reporting & insights - Translate analytical findings into clear, concise stories for business audiences - Support ad‑hoc analysis requests and help prioritize based on business impact - Continuously refine metrics, definitions, and methodologies to improve data quality and consistency - Analyze internal and external data to improve performance measurement and interpretation - Coordinate and prioritize incoming requests for performance and guest experience data - Identify and communicate performance trends and insights to relevant stakeholders - Develop action‑oriented insights aligned to stakeholder priorities - Leverage visualization tools to deliver insights for decision-making - Connect metrics across functions to tell a holistic business and guest story - Deliver insights in formats that are clear, accessible, and appropriate for different audiences Required Qualifications: - Bachelor's or Master's degree in Analytics, Business, Marketing, Economics or relevant field - One to two years progressive work-related experience - Strong analytical curiosity and a desire to understand why things happen, not just what happened - Experience using SQL to query, manipulate, and analyze data - Hands‑on experience with Tableau (or similar visualization tools) and a passion for clean, intuitive dashboards - Ability to explain complex data findings clearly to non‑technical stakeholders - Comfortable managing multiple tasks and deadlines simultaneously Preferred Qualifications: - Interest in hospitality, guest behavior, or consumer experience analytics (industry experience is a plus, not a must) Required Skills: SQL, Tableau, Data analysis, Data visualization, Performance measurement, Guest experience analytics, Analytical curiosity Benefits: Paid time off, Medical/dental/vision insurance, 401K, Other benefits to employees