Assistant Restaurant Manager - Chinese… at IHG Hotels &… · Malaysia

You are responsible for assisting in managing one or more full-service food and beverage outlet(s) daily. Serve as Restaurant Manager in his/her absence. Adhere to federal, state, and local regulations concerning health safety or other compliance requirements.

Your Day To Day

Public

• To have a close working relationship with all stakeholders, restaurant managers and guests.
• Interact with outside contacts
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies
• Work closely with Restaurant Manager on planning and executing restaurant promotional activities.
• Wear your uniform with pride and grooming as per hotel standard.
• To assist other outlet’s or department whenever requested by the HOD.

Financial

• Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.
• Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees.
• Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing.
• Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.
• Actively provide feedback on products and what can be implemented to achieve the budget.
• To manage overtime and casual labour costs effectively

Guest Experience

• Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints
• Maintain the guest database for the hotel’s F&B special events.
• Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations.

Responsible Business

• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.
• Schedule employees to ensure proper shift coverage.
• Attend and contribute to daily and weekly Food & Beverage departmental meetings.
• Supervise day-to-day shift activities of one or more food and beverage outlet(s).
• May serve as Manager on Duty. Perform other duties as assigned.
• Actively check restaurant furniture’s and operating equipment’s are in order and in working condition.
• Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty

What We Need From You

• Flexible – night, weekend and holiday shifts are all part of the job.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.
• Literate – you’ll need a good grasp of reading, writing and basic maths.