Assistant Front Office Manager at IHG Hotels & Resorts in Jordan

Assistant Front Office Manager

Location: Jordan

Assistant Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day Every day is different,

but you’ll mostly be:

● Supporting the Front Office Manager in overseeing the daily operation of the Front Office and ensuring smooth and efficient service

● Supervising, coaching, and motivating the Front Office team to deliver memorable guest experiences and a warm, welcoming arrival

● Engaging with guests, building strong relationships, and taking ownership of guest concerns and complaints to ensure effective resolution

● Conducting regular Front Office inspections to ensure brand standards, service quality, and the right first impression are consistently maintained

● Monitoring room availability, arrivals, departures, VIPs, and special requests to ensure a seamless guest journey

● Supporting upselling initiatives and identifying