EU Supply Chain Lead at iHerb · Rotterdam

Job Summary: The EU Supply Chain Lead is the single-threaded owner of end-to-end logistics performance and build-out across the European region. This role is responsible for designing, launching, and scaling the regional logistics network, ensuring best-in-class cost, service, and delivery speed. Operating as a core member of the regional leadership team, this role acts as the primary partner to the COO in-region, translating global logistics strategy into scalable, high-performing operations while shaping key decisions based on regional realities. This is a hands-on leadership role combining strategy, execution, and team building during a critical scale-up phase. Key Responsibilities 1. Build & Own the EU Supply Chain Setup Lead the end-to-end setup of the EU logistics network incl set up of labelling solution in EU warehouse Ensure the initial setup is scalable, cost-efficient, and operationally robust Ensure logistics is a proactive enabler of growth, not a constraint 2. End-to-End Performance Ownership Own regional logistics KPIs across i) Cost (transport, warehousing, handling), ii) Service levels (OTIF, delivery promise accuracy), and iii) Speed (lead times, delivery SLAs) Drive trade-off decisions across transportation, warehousing, and inventory Establish full visibility and control over performance drivers 3. Strategic Partner to COO (Regional Translation & Feedback Loop) Act as the go-to logistics counterpart to the COO in Europe Translate global strategy into executable regional plans Provide structured feedback to global teams on i) market constraints, ii) performance gaps, and iii) optimization opportunities. Proactively challenge and refine global assumptions based on EU realities 4. Compliance & Regulatory Coordination Drive cross-functional coordination to ensure EU regulatory requirements are met across logistics operations Partner with Compliance, Legal, Marketing, and external partners on labeling, documentation, and market-specific requirements Translate compliance needs into operational execution across warehouses, 3PLs, and distribution flows Identify risks and dependencies and drive resolution across stakeholders 5. Team Build & Leadership Act as logistics representative within the regional leadership team Lead a lean, high-performing regional logistics team, including 3PL / Warehouse Manager, Transportation Manager, and Inventory Planner Coach team on Carrier & 3PL Strategy and Execution, as well as collaborate with global to ensure global strategy and guardrails are followed. 6. Continuous Optimization & Scale Identify and execute cost and efficiency improvements early Optimize network design (warehouse footprint, routing, inventory placement) Lead regional logistics projects (process improvements, system enhancements) Knowledge, Skills and Abilities: Required: 10+ years in logistics / supply chain, with strong EU exposure Proven experience in building or scaling logistics operations (warehouse + transport + inventory) Strong hands-on experience with 3PLs, carrier networks, and multi-country distribution Proven ability to influence and align cross-functional stakeholders without direct authority Experience operating in ambiguous, fast-scaling environments Ability to operate at both strategic and deeply operational levels Strong stakeholder management across global and regional teams Data-driven, execution-focused, and comfortable making trade-offs Education Requirements: Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required Work Environment:  The noise in the work environment is usually moderate.  Other factors are: Hectic, fast-paced with multi-level distractions Company uniforms, closed-toed shoes, casual work environment Warehouse environment, may be required to wear safety equipment Ability to work extended hours as required Travel: The role is based in Netherlands, with frequent travel between Rotterdam and Amsterdam. Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.