Process Associate Agoda at IGT Solutions in Malaysia, Malaysia

We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.

What you will be signing up for?

• Promising career progression
• Best in industry compensation
• Transport facility
• Comprehensive training and development throughout your tenure
• World class work culture, you would not want to miss!

Responsibilities

• Handle customer inquiries and resolve issues efficiently
• Provide accurate information to customer
• Process transactions and maintain customer records.
• Deliver excellent customer service and enhance customer satisfaction.

Qualifications

• Minimum Bachelor's degree/ Under grad
• Prior experience in customer service
• Strong communication and interpersonal skills.
• Ability to handle customer queries and complaints effectively.
• Relevant work exp. Preferably customer service
• Good Spoken English
• Computer Skills ability/experience using computer applications
• Typing Speed
• Call Handling Etiquette