Process Associate at IGT Solutions in India, IN

IGT Solutions Private Limited is seeking a Process Associate for its OdigeO-TravelTech department. The ideal candidate will have experience in BPO, voice, chat, and Blend, and will support our Expedia client.

As a Process Associate, you will play a vital role in ensuring smooth operations and exceptional customer service for our Expedia client. Your expertise in BPO, voice, and chat interactions will be leveraged to provide efficient and effective support. Additionally, your knowledge of Blend will be an asset in managing and optimizing processes.

Responsibilities

• Handle customer inquiries and provide timely and accurate responses via voice and chat.
• Ensure a high level of customer satisfaction by delivering exceptional service.
• Collaborate with the Expedia team to understand and meet their specific requirements.
• Maintain accurate records and documentation of all interactions and processes.
• Identify and escalate any potential issues or concerns to the appropriate team leads.
• Assist in process improvement initiatives and implement best practices.
• Stay updated with the latest industry trends and client requirements.
• Maintain a positive and professional attitude at all times.
• Work closely with the BPO team to ensure seamless operations.

Qualifications

• Proven experience as a Process Associate or in a similar BPO role.
• Excellent communication skills, both verbal and written.
• Proficiency in using voice and chat platforms for customer interaction.
• Knowledge of Blend or similar process management tools is preferred.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving and analytical skills.
• Attention to detail and a customer-centric approach.
• Basic understanding of the travel industry is an advantage.
• Willingness to learn and adapt to new processes and technologies.