Apprentice SENA - ISG at IGT Solutions in Colombia, Colombia

Join IGT Services and Technologies Colombia S.A.S as an Apprentice SENA - ISG and gain valuable experience in IT support. This internship offers an opportunity to assist the ISG team with L1 functions and contribute to their daily operations.

We are seeking a passionate and motivated Apprentice SENA - ISG to join our dynamic ISG-Corporate department. In this role, you will have the chance to work closely with our IT support team and gain hands-on experience in various L1 functions. Your contributions will directly impact the efficiency and effectiveness of our daily operations.

Responsibilities

• Provide L1 support to end-users, resolving basic IT-related queries and issues.
• Assist in maintaining and updating IT infrastructure, including hardware and software systems.
• Collaborate with the ISG team to ensure smooth daily operations and timely resolution of IT-related tasks.
• Document and track IT support requests, ensuring efficient communication and follow-up.
• Conduct regular system checks and monitor network performance to identify and address potential issues.
• Assist in implementing and testing new IT solutions and technologies.
• Support the ISG team in project management tasks, ensuring timely delivery and quality control.
• Maintain an up-to-date knowledge of IT best practices and emerging technologies.
• Participate in team meetings and contribute to knowledge-sharing sessions.
• Adhere to company policies and procedures, ensuring data security and confidentiality.

Qualifications

• Currently enrolled in or a recent graduate of a relevant IT-related program (e.g., Computer Science, Information Technology, or similar).
• Basic knowledge of IT concepts, including hardware, software, networking, and operating systems.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
• Excellent communication skills, both verbal and written, to effectively interact with end-users and team members.
• Ability to work collaboratively as part of a team and independently manage tasks.
• Proficiency in Microsoft Office Suite and basic IT tools.
• Willingness to learn and adapt to new technologies and best practices.
• Attention to detail and a commitment to delivering high-quality work.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A positive attitude and a passion for technology and innovation.