TOP BPO hiring Nonvoice/Banking… at Ignites Human… · Hyderabad

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

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