Openings For freshers in TOP BPO… at Ignites Human… · Hyderabad

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

call sana@7676788200

call sharvari@7829426221

call lalitha@7848820046

call anjali@7848820042

call hr@7816842300