Finance Business Partner – Global Customer Services… at IFS · Dubai

companyDescription
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
jobDescription
Our Global Customer Services (GCS) business in APJMEA spans a wide mix of markets, currencies, and delivery models — and it is growing fast. As Finance Business Partner, you will be the finance lead for that business: owning planning and reporting, keeping the control environment sound across the region, and giving service and delivery leaders the numbers and the interpretation they need to make good calls.
This is a hands-on partnering role rather than a purely reporting one. You will sit close to the service delivery teams, understand how services revenue and project delivery actually behave, and translate that into forecasts and insight that leadership can act on.
What you'll do
Lead financial planning, analysis, and reporting for GCS across the APJMEA region
Build and manage budgets, forecasts, and financial models that support commercial and operational decisions
Own month-end and year-end close for the region, delivered accurately and on time
Maintain a robust internal control and risk management framework, and ensure compliance with local and international financial regulations across the region's markets
Partner with service delivery, sales, and operations teams to improve project margin, utilisation, and operational efficiency
Present financial insight and clear recommendations to senior management, including the drivers behind the numbers and the options available
Manage, coach, and develop a team of finance professionals
Improve financial processes, systems, and data quality so reporting is faster and more reliable
Contribute to strategic initiatives and special projects across the region
qualifications
Required
Bachelor's degree in Finance, Accounting, or a related field
7+ years in finance management, ideally within a multinational organisation
Strong command of financial analysis, reporting, budgeting, and forecasting
Working knowledge of project accounting methodologies (revenue recognition, WIP, project margin)
Practical experience with risk management and internal controls
Project management experience, with the ability to run finance workstreams end to end
Advanced Excel and confidence in enterprise finance systems
Active AI user, or experience using AI as an everyday working tool — you reach for it to speed up analysis, drafting, reconciliation, and research, and you can judge when the output is trustworthy and when it is not
Proven people leadership and team development experience
Clear, credible communication and presentation skills with non-finance stakeholders
High level of ownership, accountability, and initiative — comfortable identifying an issue and driving it to resolution
Persistence in working through operational obstacles, and the ability to navigate internal processes and stakeholders effectively
Ability to work well in a fast-paced, multicultural environment across multiple time zones
Preferred
Professional qualification: CPA, CMA, ACCA, or equivalent
Experience in a multinational technology or software company
Exposure to a customer services or professional services P&L
Track record of applying AI or automation to finance workflows — close acceleration, forecast modelling, variance commentary, or reporting automation
additionalInformation