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Skills
Job Description
Job Title: Technical Support Executive Voice Process
Job Location
Ienergizer Plot 512-513, Udypg Vihar Phase 3, Sector 19, Gurugram
Employment Type
Full-Time
Work Schedule
- 6 Days Working
- Day Shift
- Weekly Off as per roster
Compensation
- Salary: Up to 3.50 LPA
- Performance Incentives as applicable
Experience Required
- 1 to 4 years of experience in a Technical Voice Process
- Experience in troubleshooting small electrical appliances will be preferred
Educational Qualification
- Graduate / Undergraduate / Postgraduate
- Candidates from all educational backgrounds may apply
Job Summary
We are looking for enthusiastic and customer-focused Technical Support Executives to join our Technical Troubleshooting Process. The role involves providing voice-based technical assistance to customers, diagnosing issues, and guiding customers through troubleshooting steps to resolve product-related concerns efficiently.
Key Responsibilities
- Handle inbound customer calls related to technical issues and product support.
- Diagnose and troubleshoot problems associated with small electrical appliances and consumer products.
- Guide customers through step-by-step troubleshooting procedures.
- Escalate unresolved issues to the appropriate support teams as per process guidelines.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to quality, productivity, and customer satisfaction metrics.
- Deliver a positive customer experience while maintaining professionalism and empathy.
- Follow company policies, procedures, and compliance requirements.
Required Skills
- Excellent verbal communication skills in English.
- Strong customer service orientation.
- Basic to intermediate technical troubleshooting skills.
- Ability to identify issues and provide logical solutions.
- Good listening and problem-solving abilities.
- Ability to work in a fast-paced BPO environment.
- Basic computer proficiency and familiarity with CRM/ticketing systems.
Preferred Skills
- Experience supporting small electrical appliances, consumer electronics, or home appliances.
- Prior experience in technical customer support or technical helpdesk operations.
- Ability to handle customer objections and difficult situations effectively.
Key Competencies
- Customer Focus
- Technical Aptitude
- Problem Solving
- Communication Skills
- Team Collaboration
- Attention to Detail
Why Join Us?
- Stable day-shift operations
- Growth opportunities within technical support functions
- Structured training and development programs
- Performance-driven rewards and recognition
Job Location
Ienergizer Plot 512-513, Udypg Vihar Phase 3, Sector 19, Gurugram
Contact HR:- Sheetal:- 8800918189, Virender:- 8118875758, Mayur:- 8826214837, Masud:- 9891199832