Global Facilities Operations Center… at IDEXX · Westbrook

As a Global Facilities Operations Center Communications Coordinator, you will be an active team member within the Global Facilities Operations Center (GFOC), driving critical information throughout our organization. Our GFOC Communications Coordinators work at the crossroads of the daily information flow into and out of the IDEXX World Campus, analyzing, mining, and connecting the dots between events and trends that affect business continuity. The ability to gather information, identify trends, and transform data into clear, effective communication for the right audiences is a key part of this role.

In the role of a Global Facilities Operations Center Communications Coordinator, you will:

• Monitor inputs from all IDEXX facilities, both domestic and international, and recognize potential business disruption concerns.

• Draft and disseminate critical information regarding advisory or emergent situations through the most effective communication methods.

• Develop and maintain current Global Facilities Operations databases and files that support projects, process improvement, and planning efforts.

• Own and maintain the running log of relevant activities across the global IDEXX portfolio for our 24/7 Global Facilities Operations Center.

• Write professional incident reports in a timely manner to support ongoing response efforts and future review.

• Operate and serve as a subject matter expert for various software applications, including access control, surveillance, mass notification, and duty of care programs.

• Partner with IDEXX Security, Human Resources, and leadership teams on sensitive personnel-related investigations and security concerns.

• Conduct audits and tests of key IDEXX operational functions in partnership with the Facilities Team.

• Provide excellent customer service as the front-line point of contact for internal and external IDEXX customers.

• Notify facilities and maintenance teams of pertinent issues and assist in coordinating solutions as appropriate.

• Monitor phones, radios, surveillance cameras, alarms, emergency management systems, building automation systems, and weather-related software, issuing general and emergency notifications as needed.

• Ensure compliance with IDEXX policies and applicable federal, state, and local regulations.

• Respond to operational issues at the direction of the Global Facilities Operations Center Supervisor and perform related duties as required.

What Do You Need to Succeed?

• To be successful in this role, you will need a passion for gathering, analyzing, and transforming information into actionable intelligence, then communicating that information clearly and effectively. An analytical mindset and the ability to turn spreadsheets and data into trends and solutions are essential, along with strong written and verbal communication skills.

• Excellent organizational skills, time management, and the ability to multitask are important for success in this position. All Global Facilities Operations Center team members are team-oriented, proactive, and focused on maintaining a positive, solutions-driven attitude. Excellent customer service skills are imperative.

• Candidates should have strong computer skills, including Microsoft Office, and the ability to quickly learn and master new software platforms and applications.

• A minimum of an Associate’s degree is required. Recent graduates are encouraged to apply, especially those with prior customer service, internship, leadership, or other relevant experience.

• Leadership experience or leadership potential is highly valued.

Schedule

• This is a full-time (40 hour/week) position consisting of four 10-hour shifts.

• Weekly schedule: Wednesday–Saturday, 12:00 PM – 10:00 PM.

• The schedule is based on the business needs of a 24/7 Global Facilities Operations Center. All schedules include one traditional weekend day (Saturday or Sunday) and holiday coverage.

• Team members may be asked to cover additional shifts or portions of shifts as needed to maintain operational coverage.

• This position is considered essential within the IDEXX organization and is fully on-site at the IDEXX World Campus in Westbrook, Maine.

Why IDEXX:

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.  

We offer competitive compensation, incentives, and benefits. You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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