AI Engineer – AI Observability and Quality at IDC · Toronto

Overview

About the Role & TeamIDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.

We are looking for an AI Engineer – AI Observability and Quality to establish the evaluation function for the platform's AI systems. This is a solo function initially. You will design and build the evaluation infrastructure that ensures the platform produces accurate, well-sourced, high-quality responses. You will be the first hire in this function and must be able to operate independently, defining your own roadmap and building from scratch.

The platform's credibility depends on the quality of its AI-generated intelligence. You will build the automated test suites, regression detection systems, and evaluation frameworks that catch quality issues before they reach users. You will work closely with the product team to translate quality criteria into measurable, automatable test scenarios, and with the AI engineering team to ensure that every pipeline change is evaluated against rigorous standards.

What You’ll Do

• Design and build the evaluation infrastructure that ensures the platform's AI systems produce accurate, well-sourced, high-quality responses
• Build automated test suites that validate answer quality across agent pipeline changes
• Develop regression detection systems that catch quality degradation before it reaches users
• Create evaluation frameworks that measure response accuracy, citation correctness, and source quality
• Work closely with the product team to translate quality criteria into measurable, automatable test scenarios
• Build cost and latency monitoring that tracks the operational efficiency of AI pipeline execution
• Define evaluation standards and practices that scale as the platform and team grow

What You Bring

• 6+ years of software engineering experience, with significant work in testing infrastructure, ML evaluation, or quality systems
• Experience building evaluation or testing frameworks for LLM-based or ML-based systems
• Understanding of how to measure response quality for generative AI: accuracy, groundedness, citation correctness, relevance
• Proficiency in Python
• Ability to operate independently and define your own roadmap. You will be the first hire in this function
• Experience working at the intersection of engineering and product, translating qualitative quality criteria into quantitative measurements
• Experience with LLM evaluation frameworks (e.g., RAGAS, DeepEval, or custom)
• Familiarity with LLM observability tools (e.g., Langfuse, LangSmith, Weights & Biases)
• Background in statistical methods for quality measurement (significance testing, distribution analysis)
• Experience building A/B testing or experimentation infrastructure
• Background in search relevance evaluation or information retrieval metrics

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

• 15 vacation days per year (increases with tenure; carryover allowed)
• 10 paid sick days per year
• 1 week paid new parenting leave
• Flexible work options (remote, part-time, flexible hours)
• Health, dental, vision, and paramedical coverage for you and your family
• Annual healthcare spending account
• Employee Assistance Program for counseling and support
• Best Doctors medical second opinions
• Life, AD&D, and long-term disability insurance
• Retirement savings plan with company match (up to 4% of salary)
• $75/month technology allowance for home office or phone expenses
• Company-paid cell phone plan

Compensation Transparency

At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified Canada market data from an independent third-party partner.The expected total annual compensation, depending on location and experience, is between 100,000 CAD - 143,000 CAD, inclusive of base salary and variable compensation.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

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