Bilingual Customer Service Representative… at Idaho Housing… · Boise

Summary: Idaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities. They are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join their Loan Servicing Department, where the representative will deliver exceptional service to customers and assist with mortgage-related inquiries. Responsibilities: - Provide exceptional customer service, addressing concerns and resolving issues with precision and care - Assist with administration of single-family home loans with accuracy and efficiency - Actively listen to customers, offering education and support to help them navigate their mortgage journey - Maintain the highest level of confidentiality and security when handling client information - Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication - Other job duties as assigned Required Qualifications: - Bilingual in Spanish required - Strong customer service and communication skills - Ability to work in a fast-paced environment with multiple priorities - High school diploma or equivalent required Preferred Qualifications: - Familiarity with mortgage terminology and processes preferred Required Skills: Bilingual - Spanish, Mortgage Terminology, Mortgage Processes, Customer Service, Communication