Recruiting Operations Specialist at ID.me in Mountain View, CA

Summary: ID.me is a next-generation digital identity wallet that simplifies secure online identity verification. The Recruiting Operations Specialist will enhance the hiring experience by managing interview logistics, supporting talent acquisition operations, and utilizing AI to streamline processes, all while ensuring a positive candidate experience. Responsibilities: - Manage complex scheduling across panel, onsite, and executive interview loops while delivering a high-quality candidate and stakeholder experience - Oversee interview logistics, including itineraries, calendars, interview guides, scorecards, candidate communications, assessments, and pre-employment steps - Support candidate travel and related logistics as needed - Use AI-supported tools to streamline coordination, improve communication quality, and reduce administrative effort while maintaining a high-trust, human-centered experience - Support day-to-day Talent Acquisition Operations activities, including workflow coordination, documentation, and follow-through on key initiatives - Create and improve templates, process documentation, and operational resources to support consistency, scalability, and execution quality - Identify and implement process improvements that reduce manual effort, improve service levels, and enable more efficient ways of working - Support TA Operations projects and initiatives, including tool rollouts, process updates, recruiting campaigns, and hiring surges - Own the recruiting SOP library as the source of truth for operating procedures across the hiring lifecycle - Keep process documentation current and support adoption of consistent best practices across the recruiting function - Maintain ATS data accuracy and stage/status integrity, including required fields, dispositions, and workflow compliance - Prepare and review recurring reports related to pipeline hygiene, screening turnaround times, operational performance, and program activity - Use AI-enabled tools to support reporting and analysis by surfacing trends, flagging exceptions, and identifying data quality issues, while validating outputs for accuracy - Support recruiting initiatives such as early career hiring, university recruiting, veteran hiring, recruiting events, and hiring campaigns - Assist with talent marketing and candidate communications related to events and nurture efforts - Help coordinate onboarding and orientation logistics to create a smooth transition from offer acceptance through Day 1 - Support pre-employment immigration processes by track key milestones, required documentation, and case status to support hiring readiness and operational visibility - Use approved AI-enabled tools to improve the speed, accuracy, and scalability of recruiting operations - Identify opportunities to apply AI and automation to coordination, documentation, reporting, and communication workflows - Apply sound judgment to determine when AI is appropriate and when a human-led approach is required, especially in sensitive situations - Protect candidate privacy and confidential information in accordance with company policies and data protection standards - Escalate tool issues, workflow gaps, or potential data risks to TA Operations leadership Required Qualifications: - Bachelor's degree required - 0–2+ years of experience, including internships, academic projects, or entry-level exposure in recruiting operations, recruiting coordination, human resources, talent acquisition, sales operations or a related field, or equivalent practical experience - Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment - High attention to detail and strong standards for documentation, accuracy, and follow-through - Strong written and verbal communication skills - Experience handling sensitive or confidential information with discretion - Ability to work independently within established processes while applying sound judgment - Demonstrated AI fluency, including the ability to use AI tools to improve workflow efficiency, quality, and execution - Successful completion of an AI skills assessment Preferred Qualifications: - Experience with Greenhouse ATS and Google Workspace, including Calendar, Gmail, Docs, and Sheets - Experience supporting recruiting compliance processes, including background checks, drug screening, audit preparation, or employment documentation - Experience using AI-enabled tools to improve operational workflows, documentation, communications, or reporting - Experience supporting recruiting programs such as events, early career hiring or hiring campaigns - Comfort working with senior stakeholders and managing complex scheduling scenarios - Familiarity with recruiting metrics such as pipeline health, funnel conversion, cycle time, screening turnaround, and SLA tracking - Experience building or maintaining SOPs, playbooks, or operational process documentation Required Skills: Recruiting operations, Recruiting coordination, Talent acquisition, AI fluency, Greenhouse ATS, Google Workspace, Recruiting compliance processes, Recruiting metrics, SOP, process documentation, Discretion, Sound judgment Benefits: Comprehensive medical, dental, vision, Health savings account, Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), Basic and voluntary life and AD&D insurance, 401(k) with company match, Parental leave, Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, Short and long-term disability insurance, Accident and critical illness insurance, Referral bonus policy, Employee assistance program, Pet insurance, Travel assistant program, Wellbeing and childcare discounts, Benefit advocates, Learning and development benefit