People Operations Analyst at ID.me in Mountain View, CA

Summary: ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. They are seeking a People Operations Analyst to help automate HR processes and enhance the employee experience through innovative solutions and AI tools. Responsibilities: - Drive HR Automation & AI Enablement - Build the Brain: Partner with the People Ops Manager to build and refine the Knowledge Base (KB) articles and documentation that power our internal AI chatbots, with the goal of maximizing the deflection of routine Tier 0 and Tier 1 inquiries - Process Reengineering: Help audit and automate critical HR lifecycle transactions. You will actively support our transition from manual processing to manager self-service and automated workflows across the entire employee journey - Data-Driven Insights: Support the deployment and maintenance of People Analytics reporting, ensuring that critical workforce data flows seamlessly and accurately to inform leadership decisions - Complex Escalation & Employee Support - Human-in-the-Loop Problem Solving: Serve as the primary escalation point for complex, sensitive, or edge-case employee inquiries in our HR ticketing portal that require a personalized, human touch - Root Cause Obsession: You won't just close tickets, you’ll analyze them. Identify why escalations are happening and partner with the team to build permanent, automated fixes or self-service workflows to proactively address underlying issues - Program Ownership (Employee Lifecycle, Compliance & L&D) - Employee Lifecycle Management: Serve as the primary steward of the employee experience from day one onward. You will support managers through key lifecycle events, manage end-to-end offboarding logistics, and provide operational support for our immigration and visa programs - PMO & Project Management: Serve as the operational coordinator for the People Team's PMO (Project Management Office). You will help keep the entire team accountable and on track with our departmental OKRs, ensuring strategic initiatives are measured and delivered on time - Compliance & Risk Management: Manage compliance administration to ensure IPO readiness. This includes running EEO-1 reporting, automating workers' compensation claim intake, maintaining I-9/E-Verify compliance, and supporting SOX control documentation - L&D Coordination: Act as the operational backbone for ID.me University (Absorb LMS). You will ensure 100% enrollment and completion of mandatory compliance and anti-harassment training, build compliance dashboards, and troubleshoot LMS workflows Required Qualifications: - 1-3 years of experience in HR Operations, HR Generalist, or HR Shared Services roles, ideally within a scaling tech environment - Hands-on experience with modern HR tech stacks - Experience with UKG, Jira Service Management, Enboarder, and LMS platforms is a strong plus - You hate doing the same manual task twice - You think in workflows, logic, and scalability - You are excited to leverage AI tools (like Claude or Glean) to optimize your own day-to-day work - You are highly organized and capable of managing deliverables against team OKRs - You can clearly and compassionately communicate with everyone from a confused new hire to external legal counsel - You can translate complex HR jargon into simple, actionable steps Required Skills: HR Operations, HR Generalist, HR Shared Services, UKG, Jira Service Management, Enboarder, Learning Management Systems, People Analytics, EEO-1 reporting, Workers' compensation claim intake, I-9/E-Verify compliance, SOX control documentation, OKR Execution, Project Management Benefits: Comprehensive medical, Dental, Vision, Health savings account, Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), Basic and voluntary life and AD&D insurance, 401(k) with company match, Parental leave, Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, Short and long-term disability insurance, Accident and critical illness insurance, Referral bonus policy, Employee assistance program, Pet insurance, Travel assistant program, Wellbeing and childcare discounts, Benefit advocates, Learning and development benefit