ICW Group→
Systems Engineer II at ICW Group in San Diego, CA
Skills
Job Description
Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!
PURPOSE OF THE JOB
The purpose of Systems Engineer II is to assist in ensuring ICW Group’s computing environment and infrastructure technologies are properly designed and implemented in support of ICW business outcomes. This position exists to manage complex systems and optimize work processes for the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides lifecycle support for all infrastructure and computing systems from design to troubleshooting and maintenance.
Implements, and manages Microsoft 365 Power environments including PowerAutomate, PowerApps as well as Power BI.
Maintain the Microsoft SharePoint environment, ensuring high availability and reliability.
Assist in agentic design and innovation.
Maintain backup and recovery plans to ensure data protection and business continuity.
Create and maintain comprehensive documentation for configurations, processes, and procedures.
Evaluates and installs patches and resolves software related problems.
Designs and engineers Windows, RedHat, CentOS Linux, VMWare hosts, and storage infrastructure.
Designs and implements account management processes using Okta, Entra ID, Active Directory, user identity management, single sign on systems, enterprise messaging and collaboration technologies, and enterprise data storage environment where applicable.
Designs systems for scalability, security, and availability while providing overall capacity management targets and forecasts.
Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.
Specifies, designs, and implements system health, performance monitoring tools, and software management tools for 8x7 environments (MS Purview, MS Reports & BI, Splunk, LogicMonitor, OpsGenie).
Research, develop, and test new computing technologies (AI, Containers, Cloud, Automation).
Completes transition of systems into production via change management, including non-functional requirements and systems admin turnover documentation.
Develops solutions and automates repetitive tasks in a common scripting or programming language such as Python and PowerShell
Provide daily support to the organization.
Prioritizes the day-to-day technical tasks for assigned systems.
Manages the integration of cloud application and infrastructure services into existing IT systems.
Aligns virtualization strategy to meet all business requirements.
Conducts technical research and development to enable continuing innovation within the infrastructure team.
SUPERVISORY RESPONSIBILITIES
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
Bachelor's degree in Computer Science, Information Systems or related field preferred.
Minimum 3-5 years of related experience; or equivalent combination of education and experience.
Must have experience in a complex M365 Sharepoint Online environment.
A365 “Agentic” experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Current Microsoft or AWS certification highly preferred.
Agentic Certifications, VMware Certified Professional, Windows OS & Red Hat Linux, CCNA, and JNCIA technical certifications preferred.
KNOWLEDGE AND SKILLS
Must be a strong logical and analytical thinker with attention to detail.
Able to find root causes of concepts (e.g. Systems, Protocols, and Directory Services).
Skilled in light scripting and troubleshooting.
Understanding how software behaves to deploy, configure, and troubleshoot systems, and continuously optimizes system performance.
Working knowledge as a Systems Admin support in designing, implementing, and maintaining Microsoft based enterprise applications and systems including Enterprise Backup and Recovery systems.
Working knowledge in supporting applications running in VMware ESX environment and with Enterprise Storage technology environments as well as experience with Ansible, or other automation, configuration, orchestration, or scheduling systems in addition to supporting Microsoft-SQL Servers preferred.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry up to 50 lbs. requires normal or corrected vision and hearing corrected to a normal range. Ability to work overtime and on nights and weekends, as needed.
WORK ENVIRONMENT
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
We are currently not offering employment sponsorship for this opportunity.
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The current range for this position is
$95,378.98 - $160,850.17This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.
WHY JOIN ICW GROUP?
Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Want to continue learning? We’ll support you 100%
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
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Job Category
IT