Costumer Service Cum Marketing at Iconic haircare in Dubai

We are looking for a Customer Service & Marketing Executive to join our hair replacement center. The ideal candidate will be responsible for providing an excellent customer experience while also supporting our digital marketing activities.

This is a customer-facing and marketing-focused role that requires someone who is confident, well-presented, organized, and comfortable communicating with customers both in person and online.

Key ResponsibilitiesCustomer Service & Front Desk Management

• Welcome and assist walk-in customers and provide professional customer service.
• Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels.
• Manage appointments, bookings, confirmations, rescheduling, and follow-ups.
• Understand customer requirements and guide them regarding our hair replacement services.
• Maintain customer records and ensure all customer information is updated accurately.
• Coordinate customer visits with the relevant team members.
• Follow up with leads, inquiries, and customers to encourage consultations and bookings.
• Handle customer concerns professionally and ensure a positive customer experience.
• Maintain a clean, organized, and welcoming front-desk/customer service area.

Social Media & Digital Marketing

• Manage the company's social media accounts, including Instagram, Facebook, TikTok, and other relevant platforms.
• Create and schedule engaging posts, stories, reels, and promotional content.
• Develop content ideas related to hair replacement, hair systems, hair care, transformations, customer education, and services.
• Create attractive social media creatives using Canva.
• Edit photos, videos, reels, and promotional materials using Canva and other basic editing tools.
• Respond to comments, direct messages, and social media inquiries promptly.
• Monitor social media engagement and suggest ideas to improve reach and customer enquiries.

SEO & Online Presence

• Assist with the company's SEO activities to improve online visibility and search rankings.
• Conduct basic keyword research and identify relevant topics for hair replacement and related services.
• Assist in creating SEO-friendly website content, blogs, captions, and other online content.
• Monitor Google search performance and online visibility.
• Help maintain and improve the company's Google Business Profile and online presence.
• Coordinate with external SEO/digital marketing agencies or team members when required.

Requirements

• Previous experience in customer service, front desk, sales, digital marketing, or a similar customer-facing role.
• Experience managing social media platforms for a business.
• Hands-on experience with Canva is essential.
• Good understanding of basic SEO principles.
• Ability to create attractive social media posts and basic video/reel content.
• Excellent verbal and written communication skills.
• Friendly, confident, professional, and presentable personality.
• Strong organizational and multitasking skills.
• Comfortable dealing with walk-in customers, inquiries, bookings, and follow-ups.
• Good computer skills and familiarity with WhatsApp Business, Instagram, Facebook, Google Business Profile, etc.
• Previous experience in the beauty, hair, salon, aesthetics, healthcare, or wellness industry will be an advantage.

Pay: AED2,500.00 - AED6,500.00 per month

Experience:

• Marketing: 2 years (Required)

Work Location: In person