QC Manager at Ichor Systems in Shah Alam, Selangor, Malaysia

QC Manager

Location: Shah Alam, Selangor, Malaysia

The QC Manager is responsible for leading all Quality Control activities across manufacturing operations within the Unity (MYU) Business Unit, supporting metal machining, plastic machining, electropolishing (EP), and valve assembly processes.

The role ensures products consistently meet engineering drawings, specifications, customer requirements, and applicable quality standards through effective in-process and final inspection controls. The QC Manager drives defect prevention, production quality improvement, root cause analysis, and corrective actions while providing leadership to the Quality Control team. The incumbent also serves as the primary quality liaison with customers for product quality issues and works closely with cross-functional teams to ensure timely resolution of quality concerns.

• Lead and manage day-to-day Quality Control activities across machining, electropolishing (EP), and valve assembly operations.
• Ensure effective implementation of incoming, in-process, and final inspection activities in accordance with quality plans, engineering drawings, specifications, and customer requirements.
• Ensure inspection methods, sampling plans, and acceptance criteria are consistently applied throughout manufacturing.
• Monitor production quality performance and ensure timely disposition of non-conforming products.\Drive in-process quality control to prevent defects and minimize production disruptions.
• Lead investigations into production quality issues and implement effective containment actions.
• Conduct and facilitate structured root cause analysis using methodologies such as 8D, 5 Whys, Fishbone Diagram, and FMEA.
• Ensure timely implementation and verification of corrective and preventive actions (CAPA).
• Drive initiatives to reduce scrap, rework, internal rejects, and Cost of Poor Quality (COPQ).
• Act as the primary customer contact for production-related quality issues, complaints, and corrective action responses.
• Coordinate cross-functional teams to resolve customer concerns promptly and effectively.
• Support investigation and resolution of incoming material quality issues affecting production and work closely with Supplier Quality and suppliers to implement corrective actions.
• Support New Product Introduction (NPI), engineering changes, process validation, and production trials from a Quality Control perspective.
• Verify quality readiness before new products or process changes are released for mass production.
• Review inspection requirements and ensure appropriate control plans and inspection methods are established.
• Monitor and analyze quality metrics, including internal defects, customer complaints, first-pass yield, scrap, and rework.
• Prepare and present quality performance reports, trend analyses, and improvement initiatives to management.
• Identify opportunities to strengthen inspection processes, improve process capability, and enhance production quality.
• Support internal, customer, and certification audits and ensure compliance with the Quality Management System (QMS).
• Lead, coach, and develop QC Engineers, Supervisors, Technicians, and Inspectors to build a high-performing Quality Control team.
• Establish clear objectives, monitor team performance, and support employee development.
• Promote a culture of quality, accountability, continuous improvement, and operational excellence throughout the organization.

Job Requirements:

• Bachelor's Degree in Engineering, Manufacturing, Quality Management, Mechanical Engineering, Industrial Engineering, or a related discipline
• Minimum 8 years of experience in Quality Control within a manufacturing environment, with at least 3 years in a supervisory or managerial role.
• Experience in precision machining, welding, fabrication, electropolishing (EP), valve assembly, or semiconductor manufacturing is preferred.
• Proven experience managing production quality, customer quality issues, and cross-functional quality improvement initiatives.
• Strong knowledge of Quality Control principles, inspection methodologies, and manufacturing processes.
• Ability to read and interpret engineering drawings, GD&T, specifications, and technical documents.
• Proficient in quality tools and methodologies, including 8D Problem Solving, 5 Whys, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Corrective and Preventive Action (CAPA)
• Hands-on experience supporting production and shop floor quality activities.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer management, and cross-functional coordination skills.
• Proficient in Microsoft Office applications; experience with ERP and Quality Management Systems is an advantage.