Sales Coordinator at IBL Together · Building…

Somatrans is involved in the movement of cargo and offers a comprehensive range of freight forwarding services which goes up to the optimum level, that is the door-to-door service. We have at heart the wellbeing and development of all our Team members whom we regard as the driving force to bring our company to new heights. With this approach in mind, we constantly endeavour to foster an open and flexible learning culture so that everyone feels valued for their effort and contribution to the success of his/her team, department, and
that of the company.

• Job Purpose: We are looking for a dynamic Sales Coordinator who shall be responsible for providing excellent customer service and be at ease with market research.

Job Responsibilities

• Create and build new client relationships by communicating effectively with Sales Executive & Manager and their clients.
• Assist the sales team to manage customers’ portfolio.
• Prepare and send quotes/proposals within guidelines.
• Ensure customers orders are followed and updates accordingly.
• Be the main contact between agents & customers.
• Respond to complaints from customers and give after-sales support when requested.
• Work with Sales Executive to achieve targets and budget.
• Act as a point of contact for urgent calls, emails, and messages when sales executive are unavailable.
• Contact new clients to propose our services.
• Maintain good client relationships.
• Work in collaboration with Operations & Accounts team.
◦ Initiate marketing strategies and sales plan together with Sales Manager / Sales Executive.
• Recommend specific market developments to Sales Manager / Sales Executive.

Job requirements

• HSC with at least 2 years of experience.
• Knowledge of import & export procedures would be an advantage.
• Well versed with Excel spreadsheets, using vlookup and pivot tables.
• Excellent communication and organization skills.
• Demonstrated ability to assist senior management and sales representatives with any additional work as needed.
• Have a strong work ethic.
• Be problem-solving and customer service oriented.
• Good time management skills.
• Ability to work under pressure and deliver results.
• Attention to details.
• Holding of a clean Driving License.

We are an equal opportunity employer and are committed to creating a diverse and inclusive environment for all team members. We welcome applications from all backgrounds and experiences. Please note that we will be contacting only those candidates who best meet the requirements for this position.