Outbound Sales Specialist at ibex in Philippines

Overview

This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule.

Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.

Responsibilities

• Conduct outbound calls to existing customers who have purchased trees, with the goal to promote our full suite of tree care services including pruning/trimming, health care (pest/disease mgmt., fertilization, etc.), removal, and monitoring
• Deliver a premium customer experience by thanking clients for their previous purchases, reinforcing the value of their investment, and introducing complementary care services.
• Educate customers on the benefits of ongoing tree and shrub care to support long-term plant health, property aesthetics, and value preservation.
• Qualify interest and schedule onsite consultations with a certified technician or arborist, who will provide a tailored quote based on the specific needs of the customer’s landscape.
• Maintain accurate records of customer interactions, scheduled appointments, and referral sources within the CRM system to ensure follow-up and performance tracking.
• Collaborate with the service team to coordinate site visits and ensure a seamless, high-touch transition from initial outreach to service delivery.
• Consistently meet or exceed outreach and scheduling goals, contributing to overall sales growth and customer retention efforts.

Qualifications

• Competitive spirit and the drive to be at the top.
• Team player who is assertive, goal-oriented, positive and self-motivated
• Desire to work in a dynamic, fun, and fast-paced environment
• Proficiency in using computer system and applications
• Ability type 30wpm with minimal errors
• Strong ability to multi-task, including conversing while navigating our computer system simultaneously
• High level of integrity
• Excellent verbal communication skills with a warm, persuasive, and professional phone manner.
• Proven ability to educate and influence customers to drive interest and conversions.
• Strong organizational skills and attention to detail, with the ability to manage follow-ups and track data in a CRM.
• Comfortable working in a fast-paced, goal-oriented environment with individual and team targets.
• Self-motivated, enthusiastic, and committed to delivering exceptional customer service.