Location PH-Bohol-Tagbilaran

ID 2026-29117

The Team Manager supervises and leads the day-to-day activities of Customer Service Representatives.
Directly responsible for hiring, training, scheduling and monitoring of staff including the performance
evaluation process. Regularly creates and reviews reports monitoring the performance of the Customer
Care department. Effectively maintains a work environment, which stimulates and motivates the
growth of subordinates. Interacts with internal and external resources at multiple levels.

• Oversees the day-to-day activities of subordinates including, but not limited to: monitoring daily
production, scheduling, time and attendance, appropriate coverage, and equipment functioning and
availabilities, etc.
• Schedules and manages the inbound customer service center, optimize productivity, ensure agent
schedules accurately cover call volumes, takes prompt action to minimize down time, identifies Noble
issues, monitors agent stats (real time) and takes action to ensure collection goals are achieved.
• Reviews and responds to email and phone messages from the facility, staff and management.
Completes work efforts on accounts residing on the Supervisor control ID.
• Completes daily observations of Noble agents and quality account reviews.
• Trains, develops, motivates and assists subordinates in reaching new levels of skill, knowledge and
understanding.
• Coordinates and completes staff meetings to communicate to all subordinates any developments or
information necessary for them to fulfill their responsibilities. Participates in management and senior
management meetings as scheduled to maintain strategic alignment with branch and company
business objectives.
• Interviews candidates and makes hiring recommendations and decisions. Completes annual
evaluations for each subordinate which details personal performance of core performance standards
and the relationship to job success

• 1 year of demonstrated supervisory experience in a Customer Service call center, or equivalent
management courses
• 2-3 years of collection experience, preferably in healthcare receivables

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