CSR- PK at Ibex in Lahore, Punjab, Pakistan

ibex, on behalf of its Global client, is seeking a Customer Service Representative for a night-shift role. This is a client-facing position responsible for delivering a premium customer experience through inbound call management. Shift timings are 7:00 PM – 4:00 AM or 8:00 PM – 5:00 AM, with rotational days off.

• Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.

• Resolve customer inquiries and issues promptly while maintaining excellent service standards.

• Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.

• Build positive relationships by understanding customer needs and offering appropriate solutions.

• Maintain composure and professionalism while handling complex or sensitive customer interactions.

• Uphold the client’s brand reputation by consistently delivering exceptional service.

• Adapt smoothly to night-shift schedules and contribute effectively while following scheduled days off.

• Exceptional English communication skills, both written and verbal.

• 1–2 years of experience in customer support or client service.

• Strong client service orientation with the ability to deliver high-touch, professional customer experiences.

• Comfortable working night shifts (7:00 PM – 4:00 AM or 8:00 PM – 5:00 AM) with scheduled days off.

• Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.

• Self-motivated and committed to delivering excellent client satisfaction.