Digital Support Specialist (m/f/d) at iad · Frankfurt…

companyDescription
iad is an international real estate company built on a digital network rather than a traditional branch structure. Our independent agents work with modern tools, structured training and an international network behind them.
We operate in eight countries, connect around 20,000 independent real estate agents supported by roughly 500 employees internationally.
jobDescription
For our Frankfurt team, we are looking for a Digital Support Specialist (m/f/d) - someone who enjoys helping our agent network get the most out of our digital systems, approaches technical problems with a solution-oriented mindset, and helps us improve our processes over time.
In this role you are the interface between our real estate agents, HQ colleagues and external partners. You make sure our digital tools work reliably day to day, answer technical questions, and spot opportunities to improve systems and workflows.
Main responsibilities:
First point of contact for agents and HQ colleagues on technical questions about our digital tools and systems
Managing user accounts and access rights across our core systems
Handling support requests and following tickets through to resolution, coordinating with the relevant internal and external contacts
Monitoring the functionality and data quality of our CRM, and managing the publication of property listings on relevant portals
Testing new features, updates and system changes, and channelling user feedback back to the responsible teams
Identifying manual or inefficient processes and helping to optimise them
Maintaining our FAQs and writing short how-to guides and tutorials for our users
qualifications
What you bring:
Strong technical affinity and genuine interest in digital systems
First practical experience in support, service, operations or a similarly process-driven role (e.g. through a working student position, apprenticeship or previous employment)
Confident handling of common business tools; experience with CRM systems or ticketing tools is an advantage
A structured, independent working style and a solution-oriented mindset
Clear, patient communication with non-technical users
German at C1 level or above, plus very good English
additionalInformation
What we offer:
An international working environment with direct, day-to-day collaboration across countries
A modern, well-equipped office in Frankfurt am Main
Two days of home office per week
High-quality work equipment
On-site parking
Online training on demand
Employee benefits programme (Pxtra and Corporate Benefits platforms)
Your birthday off
A pet-friendly office — your dog is welcome!
Does this sound like you? Then we look forward to your application. Tell us about your experience with digital tools, technical support or process optimisation. What matters more to us than your previous job title is how you approach problems, find solutions and make digital work better.
👉 Apply now — or share this role with someone in your network who'd be a perfect fit!
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iad is an equal opportunity employer. We are committed to giving all qualified applicants a fair opportunity, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
Click here to access our confidentiality policy.