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Systems Manager at iA in Boston, MA
Job Description
Systems Manager
Full Time · Location: Boston, MA, US
Join iA – Transforming Pharmacy Fulfillment with Innovation and Care
Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.
Your Role & Its Purpose:
As the Systems Manager, you’ll be the dedicated onsite resource at a new customer site in Boston, MA, near the Hyde Park/Readville area. This is a fully onsite position. You’ll have the opportunity to support the site’s initial installation and launch, build a strong partnership with the customer, and help establish successful day-to-day operations. In this highly visible role, you’ll troubleshoot and assist with maintaining iA equipment, monitor system performance, and connect the customer with iA teams to help deliver a reliable automation solution and an exceptional customer experience.
Your typical schedule in this role will be Monday–Friday, 8:00 a.m.–4:30 p.m.; however, hours may vary based on customer needs.
How You’ll Contribute:
- Monitor system performance and collaborate with on-site staff to optimize efficiency.
- Troubleshoot and repair system issues, ensuring timely and effective resolution.
- Manage and track spare parts inventory in coordination with site maintenance staff.
- Provide after-hours remote support to customers as needed.
- Collaborate with iA’s engineering teams and subcontracted vendors to resolve system and component issues.
- Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team.
- Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies.
- Analyze system data to drive informed decisions and conducts periodic performance reviews with staff.
- Lead regular site meetings to review equipment status and overall operational performance.
- Request and manage parts through the proper Return Material Authorization (RMA) process as needed.
- Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation.
- Adhere to customer protocols and SOPs for software installations, updates, changes, and backups.
What You Bring to the Table:
- 3+ years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems).
- Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact.
- Strong attention to detail and organizational skills.
- Basic high voltage troubleshooting skills and proficiency with tools like a multimeter.
- Ability to work independently and manage time effectively.
- Minimum of 1 year of project management experience.
- Availability to work Monday–Friday, 8:00 a.m.–4:30 p.m.; schedule may vary based on customer needs. Participation in a rotating remote on-call schedule is also required for approximately three separate, nonconsecutive weeks throughout the year to support critical customer escalations.
- Willingness to travel for a cumulative total of up to 12 weeks during the initial onboarding and training period; travel will occur in separate intervals rather than 12 consecutive weeks.
- Valid driver’s license with a clean driving record.
Even Better If You Bring:
- Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, Information Systems, or a related field.
- Hands-on troubleshooting experience with FANUC robotics.
- Experience programming industrial automation systems (e.g., PLCs).
- Proficiency in creating and editing SQL queries.
- Project Management certification (e.g., PMP, CAPM) or Six Sigma / Lean Manufacturing experience.
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
Compensation Details:
The estimated base annual salary range for this position is $100,198 to $135,562, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
Environmental Conditions:
iA implements a detailed Job Safety Assessment (JSA) to ensure field service and support roles comply with OSHA standards. Safety measures include proper ergonomics, adequate lighting, and safe workspaces both onsite and during field operations. Regular safety reviews and training are conducted to ensure compliance and minimize hazards.
Safety Protocols:
Safety protocols include implementing travel safety protocols, using PPE such as safety goggles, gloves, steel-toed boots, and high-visibility vests, following site-specific safety protocols, and conducting risk assessments. Regular training on field safety and emergency procedures is also provided.
Who We Are:
iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.
What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.
What Drives Us:
- Customer Centric – Be bold with calculated decisions to drive value for our partners.
- Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together.
- Empower Ownership – Take ownership at every level and within every action to achieve excellence.
- Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.
- Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.
Benefits that Matter:
- Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being.
- Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more.
- Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.
- Culture of Ownership – At iA, we empower our employees to take charge and drive change.
- Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day.
- Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.
Not the right fit? Explore other opportunities at https://iarx.com/careers
Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn, Facebook, or YouTube. We’d love to share our story with you!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com.