Service Delivery Specialist at Hyper Solutions in Richmond, VA

Description

Hyper Solutions is seeking a detail-oriented and process-focused Service Delivery Specialist to support daily field service operations across national and local markets. This role is responsible for coordinating service partner schedules, managing procurement logistics, processing service-related transactions, and supporting operational execution throughout the service lifecycle.

This position plays a critical role in ensuring operational efficiency, service readiness, and cost-effective deployment of field resources. The Service Delivery Specialist will work cross-functionally with Service, Logistics, Finance, Engineering, and Sales teams to improve service delivery, support scalable growth, and maintain accurate operational and financial tracking.

Core Responsibilities

Schedule and dispatch service partners and internal resources for field service activities

Coordinate service logistics, including parts availability, procurement, shipping, and delivery timelines

Generate and manage purchase orders (POs) and service orders (SVs) for vendors and service partners

Maintain accurate tracking and processing of time and materials (T&M) for service events

Review and reconcile partner and vendor invoices to ensure alignment with job scope and approved costs

Support service margin optimization through strategic partner scheduling, utilization, and cost management

Maintain real-time visibility into service inventory, delivery timelines, and operational status updates

Serve as a key operational point of contact across Service, Sales, Engineering, Logistics, and Finance teams

Additional Responsibilities

Develop and document SOPs across the service workflow from initiation through closeout

Support operational improvements related to system usage, service coordination, and reporting visibility

Track partner performance and cost trends to support service-level improvements and cost controls

Assist Finance with service documentation, reporting, and billing support

Support scalable processes to accommodate increased service volume and partner network growth

Participate in internal discussions related to field readiness, scheduling, and operational planning

What You’ll Be Doing Day-to-Day

Coordinating technician and service partner schedules across multiple markets

Managing service-related procurement and parts ordering activities

Tracking service inventory usage, replenishment needs, and shipping timelines

Processing and validating service orders, purchase orders, invoices, and T&M records

Communicating job updates, timelines, and requirements with internal teams and external partners

Supporting issue resolution related to scheduling, logistics, or service readiness

Requirements

3+ years of experience in service coordination, field operations, or service administration

Experience working with ERP systems such as NetSuite, SAP, or similar platforms

Familiarity with service dispatching, procurement processes, and field service logistics

Understanding of cost controls, operational budgeting, and partner/vendor management

Strong organizational, communication, and problem-solving skills

High attention to detail and ability to manage multiple priorities in a fast-paced environment

Preferred

Experience in electrical distribution, power systems, or technical field service environments

Experience supporting service contracts, partner programs, or T&M invoicing

Intermediate to advanced Excel skills and reporting experience

Strong operational mindset with a focus on process improvement and scalability

Why Hyper?

Hyper Solutions is building next-generation infrastructure solutions that support rapidly growing data center and high-performance computing environments. This role offers the opportunity to play a critical part in scaling service operations and supporting field execution across a fast-paced, growing organization. You’ll work cross-functionally to improve operational efficiency, strengthen service delivery processes, and help build scalable systems that support Hyper’s continued growth. 

In addition to competitive compensation and comprehensive benefits, including employer-paid medical, dental, and vision coverage and a 401(k) with company match, Hyper offers the opportunity to grow your career as part of a high-impact HR team as the organization continues to scale.

Compensation

The anticipated minimum hiring range for this role is $80,000 - $100,000 per year plus bonus. Actual salary varies due to factors that may include, but are not limited to, relevant experience, skills, certifications, and location. This hire will be eligible for a discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Location: Remote or onsite in Richmond, VA depending on candidate location and business needs

Hyper Solutions is an Equal Opportunity Employer. 

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. 

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc. 

Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.