HxG Business Operations Intern at HYBE AMERICA in Santa Monica, CA

Summary: HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. They are seeking a detail-oriented Business Operations Intern to support the HxG Business Operations team by managing operational, financial, and reporting workflows for various initiatives. Responsibilities: - Support invoice payment processing, including HYBENET submission, entity/approval routing, and coordination with the AP team through to payment completion - Assist in maintaining the HxG Approved Payments Tracker, helping ensure payment requests are accurately logged, due dates are realistic and verified, and urgent items are flagged for prioritized processing - Support weekly physical album data reporting for KATSEYE, helping consolidate figures from Microstrategy, D2C Shopify, Korea data, and Luminate into shipment and sales forecast trackers - Update pre-order and D2C sales trackers on a recurring schedule, pulling and validating sales data from various sources including Shopify - Assist in producing a weekly Key Issues Summary by monitoring fan sentiment and discussion across social platforms (X, Reddit, YouTube, TikTok), helping synthesize top themes for leadership and the broader BizOps team - Support daily fan sentiment monitoring and social follower tracking across Instagram, TikTok, X, YouTube, Weverse, and Spotify - Support merch, physical album, and market strategy research — including competitive benchmarking, pricing/version analysis, and fan response reporting — to help inform album and D2C strategy - Support planning and execution for fan-facing activations and events (e.g., video call fansigns, tour lightstick photobooth activations), including staffing, layout, and logistics - Partner cross-functionally with Marketing, Finance/AP, and BizOps stakeholders to ensure accurate, timely reporting across all workstreams Required Qualifications: - Currently enrolled in an undergraduate or graduate program, or a recent graduate - Strong interest in the music or entertainment industry - Bilingual capabilities in Korean and English, with fluency in both languages in a work setting - Comfortable working in Excel/Google Sheets, including organizing and reconciling data from multiple sources - Highly organized with strong attention to detail, able to manage multiple recurring deliverables and deadlines simultaneously - Willingness to learn financial/invoice processes and cross-functional approval workflows - Strong written communication skills, with the ability to synthesize research and social listening into clear, structured summaries Preferred Qualifications: - Experience with Shopify, SAP, or similar ERP/e-commerce platforms - Familiarity with the K-pop industry, fan culture, and physical album/merch strategy - Experience with social listening or fan sentiment monitoring Required Skills: Excel, Google Sheets, Invoice payment processing, HYBENET, SAP, Shopify, Microstrategy, Luminate, Social listening, Fan sentiment monitoring, Korean language, English language