PM Front Desk/PBX Host at Hyatt in Colorado Springs, CO

Summary: Hyatt's Cheyenne Mountain Resort, Destination by Hyatt, is a full-service resort focused on providing exceptional guest experiences and supportive hospitality careers. The PM Front Desk/PBX Host manages guest registration and hotel service communications, answers high-volume incoming calls, processes payments, responds to inquiries, and addresses guest requests and complaints.

Responsibilities:
- Bringing your unique personality to our team of dedicated Front Office Hosts
- Increasing guest satisfaction scores by creating connections with our guests
- Taking ownership in providing a memorable experience – from checking in through to checking out
- Taking care of internal as well as external phone calls
- Addressing guest complaints and requests in a timely manner
- Being pro-active in working towards achieving our team and hotel goals

Required Qualifications:
- A true desire to satisfy the needs of others
- Must be able to work in a fast-paced environment
- Ability to work a flexible schedule during the week, including weekends and holidays

Preferred Qualifications:
- Previous front desk agent experience is a plus

Required Skills: Typing, PBX Telephone Operations, Front Desk Operations, Guest Complaint Resolution, Phone Demeanor

Benefits: Medical/Dental/Vision Insurance, Health Savings Plan and Flexible Savings Plan with Medical Coverage, Colleague Discounted Room Rates, 12 Complimentary Room Nights (based on availability), Paid Time Off, 2 Floating Holidays, 8 Paid Holidays, Growth Opportunities, Referral Bonus, Recognition & Rewards, Basic Life Insurance, Sick Days, Friends & Family Room Rates, 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year), Employee Stock Purchase Plan (5% discount), Complimentary Parking, Complimentary Meal During Each Shift, Employee Assistance Program (EAP), Hyatt Property Restaurant/Coffee Shop Discount