F%26B Team Leader – Park Hyatt Niseko Hanazono… at Hyatt · Niseko

Job Description

Park Hyatt Niseko Hanazono is seeking a passionate and service-oriented F&B Team Leader to support daily restaurant and beverage operations while delivering exceptional guest experiences in a luxury hospitality environment.

As an F&B Team Leader, you will assist in supervising the service team, ensuring smooth daily operations, maintaining high service standards, and creating memorable dining experiences for our guests. Depending on your experience, skills, and operational requirements, you may be assigned to one of our distinctive dining venues, including Olivio, Robata, China Kitchen, Teppan, or The Lounge, each offering a unique culinary experience and the opportunity to deliver the personalized service for which Park Hyatt is renowned.

You will work closely with the outlet management team to support operational excellence, colleague development, and guest satisfaction while contributing to a positive and collaborative working environment.

Key Responsibilities

• Supervise and coordinate daily Food & Beverage service operations to ensure smooth, efficient, and professional service.
• Lead, motivate, and support team members in delivering personalized and memorable guest experiences.
• Ensure compliance with Park Hyatt service standards, operational procedures, and hygiene and safety regulations.
• Assist with daily briefings, shift assignments, and coordination of service activities.
• Handle guest requests, feedback, and concerns professionally, ensuring timely resolution and guest satisfaction.
• Maintain excellent knowledge of menus, beverages, promotions, and restaurant offerings to provide accurate recommendations.
• Coordinate effectively with kitchen teams and other departments to ensure seamless service.
• Support the training, coaching, and development of team members to maintain high service standards.
• Monitor restaurant cleanliness, presentation, equipment, and overall service readiness.
• Assist outlet management with inventory control, stock replenishment, and daily operational administration.
• Promote teamwork, effective communication, and a positive working environment.
• Support upselling initiatives and contribute to achieving departmental revenue and guest satisfaction targets.

Qualifications

• Previous experience in Food & Beverage service, preferably in a luxury hotel, upscale restaurant, or international hospitality environment.
• Previous supervisory or team leadership experience is an advantage.
• Strong passion for hospitality and delivering exceptional guest service.
• Good knowledge of restaurant service standards, Food & Beverage operations, and guest relations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead, motivate, and support a diverse team in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Flexibility to work shifts, weekends, and public holidays as required.
• Japanese language proficiency is preferred but not mandatory.
• Ability to communicate effectively in English is preferred.
• A positive attitude, professional appearance, and commitment to teamwork and continuous improvement.

Join Park Hyatt Niseko Hanazono and become part of a passionate team dedicated to creating exceptional dining experiences in one of Japan's premier luxury resort destinations.