Bell Attendant- Part Time | Luxury Resort at Hyatt in California

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

As a luxury resort set across 160 acres along California’s rugged Pacific coast, Alila Ventana Big Sur offers guests a highly personalized experience surrounded by redwoods, mountains, and the Pacific Ocean. The property’s approach to hospitality is rooted in thoughtful service, privacy, wellness, nature, and creating meaningful experiences for every guest.

The Bell Attendant is an important part of that experience and serves as a knowledgeable and welcoming resource throughout the guest journey. The ideal candidate has previous hospitality experience, strong knowledge of the Big Sur and Monterey/Central Coast area, and the ability to confidently make recommendations and assist guests with transportation, activities, dining, and resort amenities.

This position primarily supports PM shifts from 3:00 PM–11:30 PM, particularly on weekends, and may provide coverage for colleague time off, vacations, call-outs, and other operational needs. Flexible availability is required.

Awards & Recognition

Alila Ventana Big Sur is proud to be recognized among leading luxury resorts for hospitality, wellness, culinary excellence, and guest experience, including:

• 2026 MICHELIN Guide – Two Key Resort
• 2026 Forbes – Four-Star Resort
• 2026 Travel Leisure World’s Best Award – T L 500
• 2026 Food & Wine Global Tastemakers Award – Best Culinary Hotels
• 2026 Smart Meetings Smart Star Award – Best Boutique Hotel
• 2026 The Zoe Report – Best Green Hotel
• 2026 Sunset Magazine – Best Outdoor Escape
• 2022 World Spa Awards – California’s Best Wellness Retreat

Key Responsibilities

• Welcome guests warmly and provide personalized service throughout their stay.
• Assist with guest arrivals and departures by providing a polished and efficient first and last impression.
• Assist guests with luggage and personal belongings in accordance with resort procedures and assigned responsibilities.
• Escort guests to their accommodations and provide a thorough introduction to the room, resort amenities, and relevant services.
• Explain resort amenities, dining options, activities, wellness offerings, transportation, and other guest experiences.
• Demonstrate strong knowledge of Big Sur, Monterey County, the Central Coast, local attractions, restaurants, hiking opportunities, scenic destinations, and transportation options.
• Provide thoughtful recommendations based on each guest’s interests and preferences.
• Assist guests with arranging transportation, including taxis, private vehicles, rideshare services, and other local transportation options.
• Respond promptly to guest requests and communicate needs to the appropriate resort department.
• Assist with delivery of guest amenities, packages, messages, and other approved guest service items.
• Support luggage storage and retrieval procedures as assigned.
• Maintain the bell desk, lobby entry, luggage areas, and assigned guest service areas in a clean, organized, and welcoming condition.
• Assist with evening guest arrivals, departures, transportation requests, and other PM shift needs.
• Monitor the arrival and departure areas and proactively identify opportunities to assist guests.
• Communicate VIP arrivals, special occasions, guest preferences, and service concerns to appropriate colleagues.
• Work closely with Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, Activities, Spa, and other resort departments.
• Assist with special events, group arrivals, VIP experiences, and other resort activities as needed.
• Handle guest belongings with care, discretion, and professionalism.
• Follow all resort security, safety, service, and guest privacy procedures.
• Maintain a polished, professional appearance and demeanor at all times.
• Perform other guest service duties as assigned.

This is an hourly position with a compensation of $18 per hour.

We Offer Excellent Benefits:

• Free and discounted hotel room nights
• Paid time off, sick time, and holidays
• Colleague meals during shift
• Discounts with various retailers and wellness partners
• Career growth opportunities within Hyatt

· Previous experience in a luxury hotel, resort, concierge, bell, guest services, or hospitality environment strongly preferred.

· Demonstrated knowledge of the Big Sur and surrounding Central Coast area required or strongly preferred.

· Strong ability to provide local recommendations and confidently answer guest questions about area attractions, dining, recreation, and transportation.

· Exceptional guest service and communication skills.

· Professional, polished, and approachable demeanor.

· Ability to anticipate guest needs and provide thoughtful, personalized service.

· Ability to work independently while remaining an effective member of the resort team.

· Strong attention to detail, organization, and follow-through.

· Ability to remain calm and professional in a fast-paced luxury resort environment.

· Must be able to work 3:00 PM–11:30 PM shifts, primarily on weekends, and provide additional coverage for vacations, days off, call-outs, and other operational needs.

· Must have flexible availability, including weekends and holidays.

· Valid driver's license and acceptable driving record preferred/required where applicable for assigned resort transportation duties.

Physical Requirements

· Ability to stand and walk for extended periods.

· Ability to work outdoors in varying weather and terrain conditions.

· Ability to lift, carry, push, and pull luggage and other guest items.

· Ability to bend, reach, stoop, and perform repetitive movements.

· Ability to safely operate luggage carts and other guest service equipment.

· Ability to remain active and attentive throughout the shift.

· Ability to work evening and weekend schedules as required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status