Sweet Shop Clerk at Hy-Vee, Inc. · Lakeville

Summary: Hy-Vee, Inc. is a grocery store chain dedicated to providing excellent customer service. The Sweet Shop Clerk is responsible for preparing and replenishing bakery products while ensuring a positive shopping experience for customers through friendly and efficient service. Responsibilities: - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store - Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store - Makes an effort to learn customers’ names and to address them by name whenever possible - Assists customers by:(examples include) escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience - Reviews the status and appearance of the food for freshness - Reviews orders for the day - Takes customer orders at the bakery counter - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment - Understands and practices proper sanitation procedures and ensures the work area is always clean and neat - Ensures that an adequate food supply is ready and on hand and develops or follows a production list - Anticipates product needs for the department on a daily basis Prepares, finishes, and replenishes product as necessary - Pulls product from cooler/freezer to prepare for baking - Checks in product, puts product away, and may review invoices - Runs the department registers and receives payment, makes change, etc., where applicable - Removes trash in a timely manner - Maintains strict adherence to department and company guidelines related to personal hygiene and dress - Adheres to company policies and individual store guidelines - Reports to work when scheduled and on time - Washes dishes as necessary - Orders product and supplies as necessary - Prices products for customers as necessary Delivers orders as needed - Assists in other areas of store as needed - Performs other job related duties and special projects as required Required Qualifications: - Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables - Ability to do simple addition and subtraction; copying figures, counting and recording - Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing - Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects - Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision - Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Required Skills: Cash Register Operation, Sanitation Procedures, Product Preparation