Retail Product & Pricing Specialist at Hy-Vee, Inc. · Rochester…

Summary: Hy-Vee, Inc. is a grocery store chain dedicated to providing excellent customer service and employee engagement. The Retail Product & Pricing Specialist is responsible for maintaining department standards, ensuring product availability, and providing exceptional customer service while assisting with inventory management and pricing strategies. Responsibilities: - Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork - Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example - Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store - Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible - Assists customers by: (examples include) - Escorting them to the products they’re looking for - Securing products that are out of reach - Loading or unloading heavy items - Making note of and passing along customer suggestions or requests - Performing other tasks in every way possible to enhance the shopping experience - Assists store management with gross profit analysis and other management reporting functions - Ensures inventory information is accurate for monthly inventory - Utilizes product management software to minimize out of stocks and inventory and maintains correct item parameters and signage to maximize sales and profits - Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered - Maintains special buys to ensure accuracy of parameters in product management applications - Performs inventory and pricing verification in accordance with Hy-Vee policy - Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer - Ensures obsolete and discontinued inventory is reduced for quick sale - Monitors excess inventory and works with store management to minimize - Monitors and reports on damage/unsaleable and implements solutions to reduce them - Edits and transmits replenishment and ad orders - Ensures price changes and product information changes for all items are completed in a timely manner - Assists department managers with questions concerning product management in their department - Works with DSD vendors, checks in and balances vendor invoices - Maintains strict adherence to department and company guidelines related to personal hygiene and dress - Adheres to company policies and individual store guidelines - Reports to work when scheduled and on time - Assists in other areas of store as needed - Performs other job related duties and special projects as required Required Qualifications: - High school or equivalent experience - Strong basic math skills necessary - Over six months to one year of similar or related experience - Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions - Ability to do arithmetic calculations involving fractions, decimals, and percentages - Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people - Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally - Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision - Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Required Skills: Product Management Software, Inventory Management, Pricing Verification, Microsoft Office, Arithmetic Calculations