Courtesy Clerk at Hy-Vee, Inc. in Galesburg, IL

Summary: Hy-Vee, Inc. is a company that values its people and aims to provide exceptional customer service. The Courtesy Clerk role involves assisting customers with their shopping experience, packaging purchases, and ensuring a clean and pleasant environment in the store. Responsibilities: - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store - Miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store - Makes an effort to learn customers’ names and to address them by name whenever possible - Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience - Answers the telephone promptly and provides friendly, helpful service to customers who call - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment - Packages purchases - Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs - Assists customer in transporting purchases to their mode of transportation - Helps train new courtesy clerks - Checks prices on products - Pulls product forward on shelf - Brings carts in from parking lot and cart corral - Cleans can redemption area and empties the recycle bins, where applicable - Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room - Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc - Maintains strict adherence to department and company guidelines related to personal hygiene and dress - Adheres to company policies and individual store guidelines - Reports to work when scheduled and on time - Assists in all departments as requested (within the wage and hour guidelines) - Delivers product to customers (within the wage and hour guidelines) - Shovels, salts, and sands walkways - Assists in other areas of store as needed - Performs other job related duties and special projects as required Required Qualifications: - Provides prompt, efficient and friendly customer service - Packages purchases and assists customers with delivery to their mode of transportation - Exhibiting caring, concern and patience in all customer interactions - Treating customers as the most important people in the store - Miles and greets customers in a friendly manner - Makes an effort to learn customers' names and to address them by name whenever possible - Assists customers by escorting them to the products they're looking for - Securing products that are out of reach - Loading or unloading heavy items - Making note of and passing along customer suggestions or requests - Performing other tasks in every way possible to enhance the shopping experience - Answers the telephone promptly and provides friendly, helpful service to customers who call - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment - Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs - Helps train new courtesy clerks - Checks prices on products - Pulls product forward on shelf - Brings carts in from parking lot and cart corral - Cleans can redemption area and empties the recycle bins, where applicable - Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room - Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc - Maintains strict adherence to department and company guidelines related to personal hygiene and dress - Adheres to company policies and individual store guidelines - Reports to work when scheduled and on time - Assists in all departments as requested (within the wage and hour guidelines) - Delivers product to customers (within the wage and hour guidelines) - Shovels, salts, and sands walkways - Assists in other areas of store as needed - Performs other job related duties and special projects as required - Must have the ability to carry out detailed but uninvolved written or verbal instructions - Ability to do simple addition and subtraction; copying figures, counting and recording - Must be able to understand and follow verbal or demonstrated instructions - Writes identifying information request supplies orally or in writing - Increased contact with people - Must be physically able to exert up to 50 pounds of force occasionally - Exert up to 20 pounds of force frequently - Exert up to 10 pounds of force constantly to move objects - Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction - Depth perception, color vision, and field of vision - Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions - This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents Required Skills: Packaging, Product Stocking, Price Checking, Use of Tomra Bottle Machines, Use of Delivery Vehicle, Use of Pallet Jack, Use of Box Cutter, Basic Arithmetic Benefits: For information on company benefits visit Benefits | Hy-Vee.