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Catering Coordinator at Hy-Vee · Madison #1
Job Description
Catering Coordinator
Location: Madison #1, Washington Ave, Madison, WI
Additional Considerations (if any):
Must be 18+-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Catering Coordinator
Department: Market Grille
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
Our Catering Coordinators are the driving force behind some of our customers' most memorable moments, from weddings and holiday gatherings to corporate events and everyday celebrations. In this role, you'll own the full catering experience, from meeting with customers and writing detailed orders to coordinating across departments and ensuring every event goes off without a hitch.
If you're someone who thrives on organization, loves working with people, and takes pride in delivering exceptional results, we'd love to have you on our team.
What You'll Do
No two days are exactly the same, but here's what you can expect:
Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one
Meet with customers to understand their catering needs, write detailed orders, and coordinate across all departments involved including kitchen, bakery, and deli
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability
Contact businesses and prospective customers to share information about Hy-Vee's catering services and develop contracts for exclusive Hy-Vee catering events
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures
Develop and maintain standard catering practices and conduct quality control checks for multi-event catering
Organize store shows and events such as bridal and holiday shows, set up displays, and coordinate with the events coordinator for annual events
Consult with customers on rental companies and recommend equipment purchases with Store Director approval
Ensure proper temperatures and storage procedures are maintained to guarantee product freshness and control shrink
Develop guidelines for department performance in the manager's absence and instruct, assign, and coordinate work of department employees
Attend department manager meetings, obtain baseline pricing, and ensure competitive pricing in the market area
Understand and troubleshoot equipment and ensure maintenance is performed as needed
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Answer phone calls and return voicemails promptly and professionally
Report to work when scheduled and work the expected number of hours
Your Skills
To be successful, you'll need to be able to:
Solve practical problems and work through complex situations with professionalism and good judgment
Communicate clearly and confidently with customers, team members, and outside vendors in person, by phone, and in writing
Compose original correspondence and follow technical manuals and guidelines
Use math skills including fractions, decimals, and percentages for pricing and invoicing
Lead and motivate a team, maintaining high standards and a positive, energetic work environment
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Direct Reports: Department Employees
Education and Experience
High school diploma or equivalent experience required
1 to 3 years of similar or related work experience required
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This is a fast-paced role in a retail and catering environment where you'll stay busy and engaged throughout your shift. You'll have frequent exposure to noise and occasional exposure to equipment movement, temperature extremes, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.