Huzzle→
Bilingual Call Center Agent at Huzzle in Honduras, Honduras
Skills
Job Description
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a versatile and professional Bilingual Call Center Agent to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.
Key Responsibilities
Manage inbound and outbound calls professionally in both English and Spanish
Address customer inquiries, resolve complaints, and provide accurate information about products or services
Maintain detailed and accurate records of all customer interactions within the company database
Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction
Native or near-native fluency in both English and Spanish (written and verbal)
Proven experience in a customer service or call center environment
Strong active listening skills and the ability to demonstrate empathy toward customer needs
Proficiency with basic computer systems and CRM software
Ability to multitask and navigate between different software applications while speaking with customers.
Previous experience in a remote call center setting
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals