Account Director (Hybrid) at Hustler… · Ljubljana

The main purpose of the Account Director (Digital Marketing) is to take ownership of client relationships and lead the execution and delivery of marketing services across multiple accounts, while building and optimizing the operational backbone of the marketing function.

As an Account Director at Hustler Marketing, you will be responsible for managing a portfolio of clients across Paid Media, Email Marketing, and SEO, acting as the main point of contact and ensuring that all services are delivered to a high standard. This includes leading client communication, aligning internal teams, and driving performance across accounts.

This role is structured as a progression into full ownership of the marketing department and, over time, broader operational leadership. You will initially take over existing clients from the CEO and gradually evolve into a key operator responsible for systems, processes, and team performance.

The Account Director will report directly to the CEO and collaborate closely with internal marketing specialists and other departments to ensure smooth execution, high client satisfaction, and scalable operations.

About the Role:

Mission statement:

The primary mission of our Account Director is to ensure high-quality client delivery, strong retention, and profitable account growth by taking full ownership of marketing accounts and continuously improving the systems, processes, and team coordination behind them.

This involves managing client relationships, leading strategy and execution across multiple marketing channels, coordinating internal teams, identifying growth opportunities within accounts, and building a structured and scalable marketing operation that supports long-term agency growth.

General Responsibilities:

• Taking ownership of a portfolio of active clients across Paid Media (Google, Meta, TikTok), Email Marketing, and SEO
• Acting as the primary point of contact for all client communication and relationship management
• Leading client calls, reporting, and strategic planning discussions
• Ensuring alignment between client expectations and internal execution
• Coordinating and managing internal specialists across marketing channels to ensure timely and high-quality delivery
• Overseeing campaign performance and ensuring marketing activities are aligned with client goals
• Maintaining a strong focus on results, profitability, and client satisfaction
• Taking full ownership of the marketing function across assigned accounts
• Identifying upsell opportunities and growth levers within existing clients
• Improving reporting frameworks, communication standards, and delivery processes
• Gradually expanding responsibilities into broader operational areas, including cross-team coordination and process optimization
• Identifying inefficiencies and implementing scalable systems and workflows
• Collaborating with other departments (e.g. web development) to improve overall service delivery
• Acting as an operational counterpart to the CEO, supporting the transition of client ownership and delivery responsibilities
• Contributing to strategic decisions related to growth, structure, and service development
• Supporting the long-term scaling of the agency’s operations, team structure, and processes

Positions Specs:

• Full-time commitment while meeting general availability requirements
• Hybrid work setup (1–2 days/week in office, rest remote)
• Standard Slovenian employment structure
• Base Salary
• Performance bonus tied to client profitability, retention, and account growth
• High-ownership, low-bureaucracy environment with direct collaboration with the CEO
• Clear progression path into senior leadership (Head of Accounts / COO track)

About You:

Profile:

The ideal candidate must have experience working in a digital marketing agency environment, with a strong background in account management and performance marketing across multiple channels.

You should have experience managing multiple clients simultaneously, coordinating internal teams, and driving measurable results through marketing strategies. A strong understanding of Paid Media, Email Marketing, and SEO is required.

You must be structured, results-driven, and comfortable taking ownership of both client relationships and internal processes. This role requires someone who is ready to move beyond execution into leadership, with the ambition to grow into a high-responsibility operational role

Key traits for this position:

Showing high levels of ownership and accountability, the ideal candidate is structured, process-oriented, and focused on results and profitability. They possess strong organizational and strategic thinking skills, allowing them to manage multiple clients and priorities effectively.

Excellent communication and interpersonal skills are essential, as this role requires managing both client relationships and internal teams. The right person is proactive, solution-oriented, and capable of identifying opportunities for improvement across systems, processes, and performance.

They are comfortable working in a fast-paced, evolving environment, and are motivated by growth, responsibility, and long-term career progression into leadership.

Key Requirements:

• Proven experience in a digital marketing agency environment
• Strong understanding of performance marketing (Paid Media, Email Marketing, SEO)
• Experience managing multiple client accounts and coordinating cross-functional teams
• Ability to think structurally and focus on performance, margins, and efficiency
• Excellent communication and client management skills
• Leadership potential with the ability to take ownership and drive initiatives independently
• Experience working in a remote or hybrid environment is a plus
• Must have a stable internet connection and the ability to attend virtual meetings
• Excellent verbal and written communication skills in English
• Being open to receiving feedback and continuously improving performance