Telecommunications Operator - Full Time

About Humboldt Park Health

As a community-based hospital, Humboldt Park Health reinvests in the community through programs that serve the poor and uninsured, manage chronic conditions such as diabetes, provide health education, and promote initiatives and outreach for older adults. We work hard every day to be a place of healing, caring, and connection for the patients and families in the community we call home.

Since its founding in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed acute care facility providing patient-centered healthcare services focused on quality and compassionate care, ranging from everyday healthcare needs to treatment for the most critical conditions.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or Registry position, you will be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Benefits

Benefits eligibility and offerings vary based on employment status and applicable plan requirements. Eligible employees may have access to:

• Medical, dental, and vision coverage
• Employer-paid life and AD&D insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match, subject to eligibility requirements
• Paid Time Off (PTO), which may increase with years of service
• Employee discount at the Humboldt Park Health Wellness Center
• Education reimbursement, subject to eligibility requirements
• Employee wellness programs
• Additional voluntary benefits
• Opportunities for additional shifts, where applicable

Benefits, eligibility, and employer contributions are subject to the applicable plan documents, employment status, and organizational policies.

Position Summary

Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destinations and performs overhead paging as needed.

Essential Duties and Responsibilities

• Directs the flow of incoming/outgoing calls.
• Ensures effective and efficient operation of paging system and conducts a wide variety of paging functions.
• Monitors various alarm systems.
• Provides accurate information to patients, staff, physicians, and the public, as requested.
• Promotes a culture of safety by identifying threats to patient safety and reports any events in a timely fashion.
• Communicates openly and promotes teamwork.

Required Qualifications

[Insert required qualifications.]

Licensure and Certification

• 1-3 years of similar experience required

Where a professional license or certification is required, the candidate must maintain the applicable license or certification throughout employment and comply with applicable renewal and reporting requirements.

Humboldt Park Health may verify applicable professional licenses, certifications, education, employment history, and other credentials as permitted or required by applicable law and organizational policy.

Schedule

This position follows a full-time schedule. Flexibility may be required based on patient care and operational needs.

Compensation

Pay Range: $17.68 per hour

The pay range represents the budgeted compensation range for this position. Final offers may vary based on job-related factors, including qualifications, education, experience, skill set, internal equity, applicable policies, and other factors permitted by law.