Telecaller / Admissions & Business… at Humaniti Ai · Kochi

Responsibilities : -

• Contact prospective students and leads, and explain HUMANITI Academy's programmes, curriculum and learning outcomes
• Follow up systematically with interested prospects and maintain accurate records of calls, leads and outcomes
• Understand a prospect's requirements, recommend the appropriate programme, and convert qualified prospects into admissions against agreed admission targets
• Handle inbound enquiries and answer questions on programmes, curriculum, AI tools, learning outcomes, schedules and Academy operations
• Explain technical/AI concepts in simple, accessible language, and build trust and rapport with prospective students
• Escalate questions outside one's knowledge or authority to the appropriate person
• Learn and accurately deliver approved communication and sales scripts, and represent HUMANITI Academy professionally during demonstrations and promotional activities
• Support outreach campaigns, and appear as a representative of the Academy's social media presence - mainly WhatsApp, LinkedIn, Instagram and the company website - when required (an additional responsibility, not the primary function of the role)
• Before handling prospects independently, the selected candidate is trained on the Academy's programmes and approved scripts, takes part in practice calls and demonstrations, and must demonstrate adequate AI knowledge, programme knowledge and communication ability.

Desired profile of the candidate : -

• Articulate, confident and persuasive, with a professional, friendly manner and genuine curiosity about AI. Comfortable speaking with strangers, handling targets and follow-ups, and capable of becoming a credible, trustworthy front-line representative of the Academy.
• Good verbal and written communication in both English and Malayalam. Sales and persuasion ability, with the confidence to handle objections professionally. Able to learn and accurately deliver scripts and explain concepts clearly to non-technical audiences. An everyday learning mindset, comfortable keeping up with new AI tools and developments.
• Reasonably accessible to handle important inbound enquiries outside standard working hours when required - this is not an expectation of round-the-clock availability.
• Preferred: previous telecalling, sales or admissions counselling experience; customer-facing experience, ideally in education/training sales; experience with technology or AI-related products or services.
• Preferred candidate age 21-35 years. Full-time availability, Monday to Saturday, on-site in Kochi.
• 1-3 years in telecalling, sales or admissions counselling; around 2 years preferred. Exceptional freshers with strong communication and sales aptitude may be considered.
• Basic understanding of AI and common AI tools - ChatGPT, Gemini, Claude or equivalent
• Basic computer literacy
• Basic working knowledge of Excel for maintaining call and lead records
• Practical, hands-on AI knowledge is built through training provided by the company after joining. The role requires explaining AI concepts and Academy programmes to prospective students, so keeping current on AI tools and developments is a standing expectation.