Senior Communications Professional- Change… at Humana · Remote

Senior Communications Professional- Change Management Location: Remote Nationwide Become a part of our caring community Our Change Management team is looking for an organized and creative Senior Communications Professional. This individual will craft internal communication plans that help sales agents and leaders prepare for changes to products, processes, technologies, and business strategies, and adopt them. The Senior Communications Professional develops communications that support the broader change plans created by the Change Management team. You will create campaigns for different audiences, raising awareness of what is changing, how it impacts them, what to expect, and how to prepare. You will personally create multi-channel communications which may include emails, instant messaging campaigns, intranet sites, knowledge articles, newsletters, meeting materials, etc. You will also determine the knowledge management strategy for such communications, determining the appropriate location for end-users to easily access important information related to their work. You will work with leaders, change managers, product owners, and project managers. It will create communications and strategies independently based on the partners' requirements and needs. We will expect the role to meet these requirements and needs. The Senior Communications Professional begins to influence department strategy, makes decisions on moderately complex to complex issues regarding the approach to projects, and performs their work without direction. Exercise considerable latitude in determining goals and approaches to assignments. Key Responsibilities Internal Communications Develop and implement internal communication strategies that support change management projects and align with our goals, culture, and values. Partner with leadership and teams to ensure communication is timely, relevant, and accessible. Manage internal channels (e.g., intranet, newsletters, Teams, etc.) and continuously improve their usage and effectiveness. Draft and distribute regular communications associated with all change management projects including critical updates, leadership messages and supporting resources, employee engagement content, campaign-aligned meeting materials Knowledge Management Design and implement knowledge management strategies and systems that ensure employees to easily find, share, and contribute critical organizational knowledge. Improve internal knowledge repositories, such as wikis, intranet pages, strategies, or knowledge bases. Partner with department leads to capture or define processes, policies, and institutional knowledge related to communications or knowledge management practices. Promote knowledge-sharing behaviors across teams and foster a culture of collaboration and continuous learning. Identify opportunities for automation, templates, and self-service resources that refine communication and reduce knowledge silos. Change Management Develop communication campaigns that align with change management strategies. Implement these campaigns, including the timing and coordination of multiple communications to different audiences. The goal of these efforts is to create clarity, minimize loss of productivity, and maximize the use of the change. Present at internal change network meetings regarding the timing and release of important pieces of information and the availability of knowledge management. support Create email, presentation, and other templates that can be used by our extended change network to ensure consistent messaging related to our change programs Required Qualifications 5 or more years of experience in internal communications, organizational development, knowledge management or related work Strategic thinker with the ability to connect communication and knowledge initiatives to broader strategies Excellent visual communication skills Experience in copywriting and editing Experience using internal communication tools as part of a strategic communication plan or campaign Ability to articulate complex messages in a simple manner and tailor them to different audience needs Ability to foster partnerships across teams to build a communication network Preferred Qualifications Bachelor's degree in Communications or related field Experience in a sales, healthcare or insurance organization Go-to-market strategy experience Additional Information WAH Internet Statement To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-05-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.