E-Referral Specialist Home Health at Humana in Remote

Summary: Humana is a leading provider of home health services, and they are seeking an E-Referral Specialist to be the initial contact point for clients and referral sources. This role involves managing referrals, ensuring compliance, and facilitating communication to promote continuity of care. Responsibilities: - Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications - Monitor email for request to pull referrals from all applicable referral systems. Perform follow-up and manage all related communication - Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.) - Help with authorizations - Monitor status of all referrals received, follow up with each throughout process, reports on status weekly - Communicate with branch, sales, leadership by email or phone for status updates and referral decisions - Daily management of ERST log with all referrals and ROCs decisions - Maintain acceptable productivity level, as determined by work assignment and departmental standards - Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices Required Qualifications: - High School Diploma or its equivalent - Can type a minimum of 40 wpm - Comprehend and apply principles of basic math while analyzing data and generating reports - Good logical thinking and decision-making skills - Can follow strict timelines - Communication with all levels of management - Can work with multiple screens/systems ensuring attention to detail - Time management skills and can work in a fast-paced environment - Must read, write and speak fluent English - Must have good and regular attendance - Approximate percent of time required to travel: 0% Preferred Qualifications: - Patient referral and insurance verification experience - Minimum 1 year customer service or other healthcare related experience; preference working in a home health environment - Knowledge of the issues related to the delivery of home health services - Working knowledge of Medicare enrollment and guidelines governing home health agencies - Associates degree Required Skills: Patient referral experience, Insurance verification, Data analysis Important Skills: Customer service, Time management Nice-to-Have Skills: Logical thinking, Fluent English, Communication skills, Attention to detail, Fast-paced environment Benefits: Medical, dental and vision benefits, 401(k) retirement savings plan, Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), Short-term and long-term disability, Life insurance