Consultative Pharmacy Technician - HYBRID at Humana in Orlando, FL

Summary: Humana is a leading healthcare services company focused on creating integrated and personalized experiences for patients. The Consultative Pharmacy Technician serves as a central resource for medication-related support for patients, pharmacies, and providers, performing varied activities and moderately complex clinical assignments to ensure medication adherence and reconciliation. Responsibilities: - Supports medication adherence, reconciliation and patient outreach - Performs analysis and follow-up - Typically works on semi-routine assignments - Assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement - Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations - Applies established guidelines and departmental polices to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows Required Qualifications: - Candidates need to reside in a commute distance to Orlando, Florida for this HYBRID position - Must have an active Pharmacy Technician or Tech in Training license in the state of Florida - Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire - Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting - Excellent communication skills - Experience using multiple computer applications simultaneously and strong data entry skills - High School Diploma or GED - A positive, proactive attitude with a passion for customer service - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications: - Bilingual in Spanish Required Skills: Pharmacy Technician license, PTCB certification Important Skills: Pharmacy Technician experience, Data entry skills Nice-to-Have Skills: Customer service attitude, Bilingual in Spanish Benefits: Blue Cross and Blue Shield Health benefits effective day 1, Paid time off, holidays, volunteer time and jury duty pay, Recognition pay, 401(k) retirement savings plan with employer match, Tuition assistance, Scholarships for eligible dependents, Parental and caregiver leave, Employee charity matching program, Network Resource Groups (NRGs), Career development opportunities, Medical, dental and vision benefits, Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), Short-term and long-term disability, Life insurance