Consultative Pharmacy Technician - HYBRID at Humana in Orlando, FL

Summary: Humana is a leading healthcare services company focused on creating integrated and differentiated experiences for patients. The Consultative Pharmacy Technician serves as a central resource for medication-related support, assisting patients, pharmacies, and providers with medication adherence, reconciliation, and outreach efforts. Responsibilities: - Supports medication adherence, reconciliation and patient outreach - Performs analysis and follow-up - Assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement - Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations - Applies established guidelines and departmental polices to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows Required Qualifications: - Candidates need to reside in a commute distance to Orlando, Florida for this HYBRID position - Must have an active Pharmacy Technician or Tech in Training license in the state of Florida - Must have an active Certified Pharmacy Technician (CPhT) credential - Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting - Excellent communication skills - Experience using multiple computer applications simultaneously and strong data entry skills - High School Diploma or GED - A positive, proactive attitude with a passion for customer service - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications: - Bilingual in Spanish Required Skills: Certified Pharmacy Technician (CPhT) Credential, Pharmacy Technician License - Florida, Pharmacy Technician Experience, Call Center Experience in Pharmacy, Related Setting, Data Entry, Customer Service, Bilingual Spanish Benefits: Blue Cross and Blue Shield Health benefits effective day 1, Paid time off, holidays, volunteer time and jury duty pay, Recognition pay, 401(k) retirement savings plan with employer match, Tuition assistance, Scholarships for eligible dependents, Parental and caregiver leave, Employee charity matching program, Network Resource Groups (NRGs), Career development opportunities, Medical, dental and vision benefits, Short-term and long-term disability, Life insurance