Consultative Pharmacy Technician - HYBRID at Humana in Remote Florida

Summary: Humana is a leading healthcare services company that focuses on creating integrated and differentiated experiences for patients. They are seeking a Consultative Pharmacy Technician to provide medication-related support for patients, pharmacies, and providers, ensuring adherence and reconciliation while conducting patient outreach. Responsibilities: - Supports medication adherence, reconciliation and patient outreach - Performs analysis and follow-up - Assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement - Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations - Applies established guidelines and departmental policies to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows Required Qualifications: - Candidates need to reside in a commute distance to Orlando, Florida for this HYBRID position - Must have an active Pharmacy Technician or Tech in Training license in the state of Florida - Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire - Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting - Excellent communication skills - Experience using multiple computer applications simultaneously and strong data entry skills - High School Diploma or GED - A positive, proactive attitude with a passion for customer service - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications: - Bilingual in Spanish Required Skills: Pharmacy Technician License, Pharmacy Technician Certification Board (PTCB) Certification, Pharmacy Technician Experience, Call Center Experience, Data Entry, Customer Service, Bilingual Spanish-English Benefits: Blue Cross and Blue Shield Health benefits effective day 1, Paid time off, holidays, volunteer time and jury duty pay, Recognition pay, 401(k) retirement savings plan with employer match, Tuition assistance, Scholarships for eligible dependents, Parental and caregiver leave, Employee charity matching program, Network Resource Groups (NRGs), Career development opportunities, Medical, dental and vision benefits, Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), Short-term and long-term disability, Life insurance